Not the borate-treated kind we make. The off-gassing scare you’ve read about comes from one specific overseas mistake: when Europe capped borate, some makers swapped in a cheap ammonium-salt additive that released ammonia when it got damp. That product was banned, and borate was brought back. We never left borate.
I’m Peter Johnson. If a customer’s read something scary about insulation off-gassing, I’d rather walk them through exactly what happened, what the additive was, and why ours isn’t that product, than wave it away. Here’s the straight story.
Borate, boric acid and borax, is a stable mineral salt. It doesn’t gas off in a normal dry roof the way a volatile chemical does. So when someone asks me whether cellulose “off-gasses”, the answer for our product is no. But I won’t just say “trust me”, because there was a real off-gassing problem overseas, and once you know what actually caused it, you’ll see exactly why it has nothing to do with what we pump into your roof.
The whole scare comes down to one additive, and it isn’t borate. Here’s the part most articles leave out: the additive that caused the trouble was the one that replaced borate.
The one real off-gassing story
Europe took borate out. That's when the trouble started.
This is the bit that turns the scare on its head. The off-gassing problem didn't happen because cellulose makers used borate. It happened because regulators made them stop.
1
Until 2011: borate did the job
European cellulose was treated with borate, boric acid and borax, for fire and pest resistance. The same chemistry we use. No off-gassing issue.
2
2011: the EU caps borate
An EU biocide reclassification flagged boric acid as reprotoxic and capped how much could be used. Makers could no longer rely on borate the way they had.
3
The cheap substitute goes in
To keep hitting fire requirements cheaply, some manufacturers swapped borate out for inorganic ammonium salts, ammonium sulphate, at 6–12% of the insulation's weight.
4
Damp homes, ammonia, corrosion
Ammonium salts break down in humidity and release ammonia (a sharp, cat-pee odour that irritates eyes and airways) and their acidic by-products corrode copper, wiring and nails. France logged dozens of affected households; several needed the insulation fully removed.
5
Banned, and borate brought back
France banned the ammonium-salt product in June 2013, the EU restricted it Europe-wide in 2016 (capping ammonia emissions), and France then re-authorised borate as the safer alternative. The regulators banned the substitute and kept borate.
So the headline isn’t “cellulose off-gasses”. It’s “a cheap additive that replaced borate off-gassed, and got banned, while borate was kept as the safe option.” We never used the ammonium-salt shortcut. We’ve only ever used borate.
Two different chemistries
Why borate is stable and the substitute wasn't.
It's not 'all fire retardants are the same'. These two behave completely differently in a damp roof.
Ammonium sulphate: the additive that failed
✕ A cheap fire retardant brought in to replace borate.
✕ Breaks down in humidity and releases ammonia — the cat-pee smell.
✕ Acidic by-products corrode copper, brass and steel fasteners.
✕ Banned in France (2013), restricted across the EU (2016).
Borate: what we use
Boric acid + borax, stable, non-volatile mineral salts.
Doesn’t gas off in a normal dry roof.
Boric acid and borax neutralise each other to pass corrosion testing.
The formulation regulators kept, and we never stopped using.
One note, because I won’t oversell: for a hard printed number on our exact product’s emissions or corrosion, we’d point you to a lab test rather than a blanket promise. But on the chemistry and on the regulators’ own verdict, borate is the safe side of this story, and it’s the side we’ve always been on. You can read the borate detail on why cellulose and the fire side on our fire-resistance answer.
Don't get them confused
The other “smelly house” stories aren't cellulose at all.
When people picture insulation 'off-gassing and corroding the copper', they're usually half-remembering one of these, and not one of them is borate cellulose.
Chinese drywall (2005–09)
Defective plasterboard that gave off hydrogen-sulphide gas, smelt of rotten egg and corroded copper wiring. It's wallboard, not insulation.
UFFI foam (1970s)
Urea-formaldehyde foam insulation that off-gassed formaldehyde. A poured chemical foam, banned, then unbanned, nothing like recycled-paper cellulose.
Spray polyurethane foam
The modern spray-foam controversy is about isocyanate emissions and curing. Again, a different product with different chemistry.
Lumping borate cellulose in with those is like saying every car is dangerous because one maker once built a bad engine. Different product, different chemistry, different maker. Ours is recycled paper and borate, made here, and you can come and watch us make it.
Straight answers
Off-gassing questions I get asked.
Does cellulose insulation off-gas?+
Borate-treated cellulose like ours isn't known to off-gas in a normal dry roof. Borate (boric acid and borax) is a stable mineral salt, not a volatile chemical that gases off. The off-gassing stories you'll find online trace to a specific overseas product that used a different, cheaper fire retardant, inorganic ammonium salts (ammonium sulphate), which released ammonia when it got damp. That product was banned. Ours has always used borate, which is exactly the formulation the regulators kept.
What actually happened with the cellulose that off-gassed in Europe?+
It's a story with a twist. European cellulose was treated with borate until 2011, when an EU biocide reclassification capped how much boric acid could be used. To keep meeting fire requirements cheaply, some manufacturers swapped borate out for inorganic ammonium salts (ammonium sulphate). In damp conditions those salts release ammonia (a sharp, cat-pee smell that irritates eyes and airways) and their acidic by-products can corrode copper and wiring. France logged dozens of affected households, banned the ammonium-salt product in June 2013, the EU restricted it Europe-wide in 2016, and France then re-authorised borate as the safer choice. So the additive that caused the trouble was specifically banned; borate was brought back.
Will borate cellulose corrode my wiring or pipes like that product did?+
The corrosion problem was tied to the ammonium-sulphate retardant. When it got wet it formed acidic by-products that attacked copper, brass and steel nails. Borate is different chemistry: boric acid and borax combined in the standard ratio neutralise each other and are formulated to pass corrosion testing. It's the very reason the all-borate formulation exists. (One limit worth naming: for a hard, printed corrosion or emissions figure on our exact product we'd point to a lab test, not a blanket promise, but the chemistry and the regulators both came down on the side of borate.)
Isn't there a story about insulation making homes smell or corroding the copper?+
There are a few, and the key thing is none of them are borate cellulose. 'Chinese drywall' (2005–09) was plasterboard that gave off hydrogen-sulphide gas and corroded copper. Urea-formaldehyde foam (UFFI) in the 1970s off-gassed formaldehyde. Spray polyurethane foam has its own isocyanate-emission concerns. Different products, different chemistry, different makers. Lumping borate cellulose in with them is like saying every car is unsafe because one manufacturer built a bad engine.
How do I know your cellulose is the safe kind?+
Because we make it, in Tiaro, and we've only ever used borate, boric acid and borax, as the fire and pest treatment. It's the same mineral-salt chemistry that regulators kept while banning the ammonium-salt substitute. We can show you the formulation and the safety data sheet, and you're welcome to come and see the factory. We're not a faceless importer; we're the family that pumps it into your roof.
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A
Angela M.
SE Queensland
“The fact that I can't even tell it's 6 degrees outside when I wake up in the morning speaks for itself. Have wasted so much money attempting to heat and cool an uninsulated home. Worth every $.”
P
P Peter
Alstonvale, 2024
hipages
“Connected with Comfort Zone Insulation and would recommend them”
J
Jessa B.
Brisbane
“It dropped about 4 degrees straight away, and we added another 3 with the second job. I appreciate Peter's honesty, and the team showed pictures before and after.”
N
Nola M
Birtinya, 2024
hipages
“They were courteous and competent.”
I
Iain V-B.
Brisbane
“Quick and polite service. Great follow-up advice and photos sent for our records. Above and beyond what we expected. Would highly recommend.”
J
Jennifer's E
Upper Caboolture, 2024
hipages
“Excellent customer service. Highly recommended. Has a profound knowledge of insulation products and has the best interest of his customer.”
G
Gerry S
Fitzgibbon, 2023
“I used Comfort Zone and they have a done an excellent job.”
J
Jennifer
Upper Caboolture, 2024
hipages
“Excellent customer service. Highly recommend. Has a profound knowledge of insulation products and has the customer best interest.”
J
Jung K
Riverhills, 2023
“An experienced family operation. Highly recommend. Thank you for the great job!”
D
Diane A
Ormeau, 2024
hipages
“Peter and crew did a great job I would definitely recommend them”
D
David H
Sunshine Coast, 2021
“Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installation work.”
T
Timea
Highland Park, 2023
hipages
“I was extremely satisfied with the service they provided. They gave a very thourough explanation of the materials used, the way the work will be carried out and the price I had to pay was the exact amount quoted, no hidden costs included. They arrived on time, well prepared and workwas carried out exactly how they said it would be, they were super efficient, well prepared and were kind enough to even clean up after themselves. The services they provided was second to none! I don't hesitate to recommend them for any insulation job!”
B
Benjamin H
Carseldine, 2019
“Very good explanation about their works. Advice of existing problems with the roof. Clean work. Very professional.”
M
Mark
Pottsville, 2017
hipages
“Michelle, we are done - Peter from comfort zone insulation was very helpful. very honest with his recommendations - in fact he told me that the product my daughter had if installed correctly was superb. Thanks Peter you are a champion and i would recommend you to any person that was wanting professional advice and old school service.”
I
Ian G
Burnside, 2019
“Good information, communication and professionalism.”
J
Jessica
Pottsville, 2016
hipages
“This business offers a fantastic product that other businesses did not. Pump in ceiling insulation. Knowledge of the industry second to none.”
D
Danny D
Boondall, 2018
“He explained everything he was going to do and the different types of insulation they used. He talked through the different options but made a recommendation for the one most people use, which is the one I chose. He was very understanding towards what I needed and not about himself.”
J
Jack
Pottsville, 2023
hipages
“Excellent communication and informative. Professional.”
G
Graham R
Riverhills, 2018
“Comfort Zone. Turned up ahead of time, completed in about 2 hours, cleaned up. All good. Very motivated installation team.”
T
Tony P
Redland Bay, 2023
hipages
“Very knowledgeable about insulation”
A
Alex B
West Ipswich, 2018
“Fast, friendly, efficient.”
S
Steve
Redland Bay, 2017
hipages
“Excellent job and reasonable price.”
L
Luke D
Mcdowall, 2017
“Peter did a good job. It was a quick and clean service. I'm happy to recommend!”
B
Bruce H
Kuluin, 2023
hipages
“Prompt and efficient quoting.”
B
Brendon
Brays Creek, 2016
“Peter supplied and installed roof insulation for me. He was very informative and provided good advice.”
G
Gerry S
Fitzgibbon, 2023
hipages
“I used Comfort Zone and they have a done an excellent job.”
T
Trevor G
Brookside Centre, 2016
“Excellent tradesmen from Comfort Zone Insulation. They were punctual and cleaned up after. Highly recommended.”
T
Tamara
Underwood, 2023
hipages
“Peter is honest, hard-working and came on time. Knew excally what he was talking about and answered my questions. Would 100% recommend”
J
John G
Beaudesert, 2019
“Peter is an honest person who provided me with the information I wanted then performed a good job with great results for the benefit of myself and my family.”
S
Sterling G
Ashgrove, 2023
hipages
“Comfort Zone were very knowledge with great communication and follow up”
G
Graham R
Riverhills, 2018
hipages
“Comfort Zone. Turned up ahead of time completed in +- 2 hours cleaned. All good. Very motivated installation team”
J
Jung K
Riverhills, 2023
hipages
“An experienced family operation. Highly recommend. Thank you for the great job!”
K
Kathy A
North Lakes, 2023
hipages
“We connected with Peter through HiPages and he was prompt, professional and even came back after the job was complete to assist with a question we had. We would highly recommend Peter for further insulation works.”
D
David H
Sunshine Coast, 2021
hipages
“Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installationn work.”
S
Sue H
Sunshine Coast, 2021
hipages
“Incredible customer service”
E
Eileen C
Cedar Vale, 2021
hipages
“Quality work, good customer service, prompt”
C
Craig M
Woody Point, 2021
hipages
“Called within 5 minutes of request. Very knowledgeable and explained job in great detail, provide great advice in prior preparation for works required. Very friendly and helpful.”
J
Jenny C
Plainland, 2021
hipages
“Although I did not hire Peter I was impressed with the initial contact and the knowledge he was willing to impart. I was treated with respect which I appreciated. I would have hired but I received a lower quote.”
Q
Quinton
Coomera, 2020
hipages
“Professional installation without any short cuts. True to their word with high integrity. Response from Comfort Zone Insulation”
G
Gary P
West Kempsey, 2020
hipages
“Came & Gave a free quote”
A
Angela M.
SE Queensland
“The fact that I can't even tell it's 6 degrees outside when I wake up in the morning speaks for itself. Have wasted so much money attempting to heat and cool an uninsulated home. Worth every $.”
P
P Peter
Alstonvale, 2024
hipages
“Connected with Comfort Zone Insulation and would recommend them”
J
Jessa B.
Brisbane
“It dropped about 4 degrees straight away, and we added another 3 with the second job. I appreciate Peter's honesty, and the team showed pictures before and after.”
N
Nola M
Birtinya, 2024
hipages
“They were courteous and competent.”
I
Iain V-B.
Brisbane
“Quick and polite service. Great follow-up advice and photos sent for our records. Above and beyond what we expected. Would highly recommend.”
J
Jennifer's E
Upper Caboolture, 2024
hipages
“Excellent customer service. Highly recommended. Has a profound knowledge of insulation products and has the best interest of his customer.”
G
Gerry S
Fitzgibbon, 2023
“I used Comfort Zone and they have a done an excellent job.”
J
Jennifer
Upper Caboolture, 2024
hipages
“Excellent customer service. Highly recommend. Has a profound knowledge of insulation products and has the customer best interest.”
J
Jung K
Riverhills, 2023
“An experienced family operation. Highly recommend. Thank you for the great job!”
D
Diane A
Ormeau, 2024
hipages
“Peter and crew did a great job I would definitely recommend them”
D
David H
Sunshine Coast, 2021
“Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installation work.”
T
Timea
Highland Park, 2023
hipages
“I was extremely satisfied with the service they provided. They gave a very thourough explanation of the materials used, the way the work will be carried out and the price I had to pay was the exact amount quoted, no hidden costs included. They arrived on time, well prepared and workwas carried out exactly how they said it would be, they were super efficient, well prepared and were kind enough to even clean up after themselves. The services they provided was second to none! I don't hesitate to recommend them for any insulation job!”
B
Benjamin H
Carseldine, 2019
“Very good explanation about their works. Advice of existing problems with the roof. Clean work. Very professional.”
M
Mark
Pottsville, 2017
hipages
“Michelle, we are done - Peter from comfort zone insulation was very helpful. very honest with his recommendations - in fact he told me that the product my daughter had if installed correctly was superb. Thanks Peter you are a champion and i would recommend you to any person that was wanting professional advice and old school service.”
I
Ian G
Burnside, 2019
“Good information, communication and professionalism.”
J
Jessica
Pottsville, 2016
hipages
“This business offers a fantastic product that other businesses did not. Pump in ceiling insulation. Knowledge of the industry second to none.”
D
Danny D
Boondall, 2018
“He explained everything he was going to do and the different types of insulation they used. He talked through the different options but made a recommendation for the one most people use, which is the one I chose. He was very understanding towards what I needed and not about himself.”
J
Jack
Pottsville, 2023
hipages
“Excellent communication and informative. Professional.”
G
Graham R
Riverhills, 2018
“Comfort Zone. Turned up ahead of time, completed in about 2 hours, cleaned up. All good. Very motivated installation team.”
T
Tony P
Redland Bay, 2023
hipages
“Very knowledgeable about insulation”
A
Alex B
West Ipswich, 2018
“Fast, friendly, efficient.”
S
Steve
Redland Bay, 2017
hipages
“Excellent job and reasonable price.”
L
Luke D
Mcdowall, 2017
“Peter did a good job. It was a quick and clean service. I'm happy to recommend!”
B
Bruce H
Kuluin, 2023
hipages
“Prompt and efficient quoting.”
B
Brendon
Brays Creek, 2016
“Peter supplied and installed roof insulation for me. He was very informative and provided good advice.”
G
Gerry S
Fitzgibbon, 2023
hipages
“I used Comfort Zone and they have a done an excellent job.”
T
Trevor G
Brookside Centre, 2016
“Excellent tradesmen from Comfort Zone Insulation. They were punctual and cleaned up after. Highly recommended.”
T
Tamara
Underwood, 2023
hipages
“Peter is honest, hard-working and came on time. Knew excally what he was talking about and answered my questions. Would 100% recommend”
J
John G
Beaudesert, 2019
“Peter is an honest person who provided me with the information I wanted then performed a good job with great results for the benefit of myself and my family.”
S
Sterling G
Ashgrove, 2023
hipages
“Comfort Zone were very knowledge with great communication and follow up”
G
Graham R
Riverhills, 2018
hipages
“Comfort Zone. Turned up ahead of time completed in +- 2 hours cleaned. All good. Very motivated installation team”
J
Jung K
Riverhills, 2023
hipages
“An experienced family operation. Highly recommend. Thank you for the great job!”
K
Kathy A
North Lakes, 2023
hipages
“We connected with Peter through HiPages and he was prompt, professional and even came back after the job was complete to assist with a question we had. We would highly recommend Peter for further insulation works.”
D
David H
Sunshine Coast, 2021
hipages
“Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installationn work.”
S
Sue H
Sunshine Coast, 2021
hipages
“Incredible customer service”
E
Eileen C
Cedar Vale, 2021
hipages
“Quality work, good customer service, prompt”
C
Craig M
Woody Point, 2021
hipages
“Called within 5 minutes of request. Very knowledgeable and explained job in great detail, provide great advice in prior preparation for works required. Very friendly and helpful.”
J
Jenny C
Plainland, 2021
hipages
“Although I did not hire Peter I was impressed with the initial contact and the knowledge he was willing to impart. I was treated with respect which I appreciated. I would have hired but I received a lower quote.”
Q
Quinton
Coomera, 2020
hipages
“Professional installation without any short cuts. True to their word with high integrity. Response from Comfort Zone Insulation”