We’re so confident rodents won’t nest in our cellulose, we’ll pay $1,000 if they do.

What counts as a nest

A qualifying nest means rodents have built a den that is substantially inside, or substantially made out of, our Comfort Zone cellulose— they’re living or breeding in it, not just passing through, and the cellulose is the main nesting material. A nest built mainly from sticks, leaves or roof debris that happens to have a few specks or crumbs of our insulation in or around it doesn’t qualify. Neither does finding evidence of rodents elsewhere in the same roof — in the foil, roof timbers, eave liners, or batts at the manhole. Our cellulose is one part of a roof; this warranty applies to that part only.

What’s not covered

Loose-fill cellulose is hard for rodents to walk in and unappealing to nest in, so here are the things a householder might see that aren’t a nest in our cellulose:

• Rodents just passing through: footprints or surface disturbance while they look for somewhere else to nest.
• Droppings dropped on the surface while transiting (rodents usually nest in the foil/anticon blanket above, or the roof frame, and only cross our cellulose).
• A nest built on top of or beside the cellulose out of sticks, leaves or rubbish that happens to have a few specks of our insulation in it.
• Nests in the polyester batts at the manhole, in-ceiling walls or around fans (poly batts aren't covered, only the loose-fill cellulose).
• Nests in materials we didn't supply: stored items, roof timbers, eave liners, wall cavities, sarking.
• Infestations let in by a building defect outside our work (open eave gaps, broken tiles, a nearby food or water source).
• Insulation that's been disturbed, topped-up, removed or modified by others after our install.

How to claim

• The insulation must be a genuine Comfort Zone installation, verifiable by the serial on the bag label and our records.
• Report it within a reasonable time of discovery.
• Give us safe access to inspect the roof space.

The fine print, in plain English

• • The $1,000 is paid to the home owner, not whoever found or reported the nest.
• • One reward per home, ever: a single $1,000 per property.
• • It covers our loose-fill cellulose only, not polyester batts.
• • The warranty lasts for as long as the originally installed Comfort Zone cellulose stays in the building, and it’s transferable to the next owner (they scan the label to verify the job).
• • Comfort Zone Insulation (Cellulose Products Australia Pty Ltd) provides this warranty and pays the reward; the installing business stays impartial.
• • Staged or falsified claims are void. We may change or withdraw the offer for future installs; the terms in force on your install date apply to your job.

This reward and warranty are in addition to, and don’t limit, your rights under the Australian Consumer Law. These terms are a plain-English summary; see also our terms & conditions and Life-of-House Guarantee.