The Rodent Reward Programme
We’re so confident rodents won’t nest in our cellulose, we’ll pay $1,000 if they do.
It’s a challenge, not a bounty. We’re not asking anyone to go hunting in roofs. Borate-treated cellulose is genuinely unappealing to rodents as nesting material. So we back it: find evidence of a rodent nest built in our Comfort Zone® cellulose, and we’ll fix it and pay the home owner a $1,000 reward. In all our years insulating we’ve never once seen a rat nest in our cellulose, which is exactly why we can stand behind it.
1. You spot something
If you (or a pest controller, electrician or plumber up in the roof) find what looks like a rodent nest in our cellulose, scan the bag label or contact Comfort Zone Insulation directly, not your local installer.
2. We inspect, impartially
We arrange an inspection. The installer who did the job has no financial stake in the outcome (head office carries the reward), so you get an honest answer. If there's a disagreement, an independent licensed pest controller decides.
3. We fix it + pay the owner
For a valid claim we rectify the affected cellulose at no cost and pay the home owner a $1,000 reward (and, with consent, photograph the nest).
What counts as a nest
A rodent nest means rodents have built a den that is substantially inside, or substantially made out of, our Comfort Zone cellulose, they’re living or breeding in or with the cellulose (not just passing through), and the cellulose is the main material of the nest. A nest built mainly from other materials that just contains a few specks of our insulation doesn’t qualify.
What’s not covered
Loose-fill cellulose is hard for rodents to walk in and unappealing to nest in, so here are the things a householder might see that aren’t a nest in our cellulose:
- Rodents just passing through: footprints or surface disturbance while they look for somewhere else to nest.
- Droppings dropped on the surface while transiting (rodents usually nest in the foil/anticon blanket above, or the roof frame, and only cross our cellulose).
- A nest built on top of or beside the cellulose out of sticks, leaves or rubbish that happens to have a few specks of our insulation in it.
- Nests in the polyester batts at the manhole, in-ceiling walls or around fans (poly batts aren't covered, only the loose-fill cellulose).
- Nests in materials we didn't supply: stored items, roof timbers, eave liners, wall cavities, sarking.
- Infestations let in by a building defect outside our work (open eave gaps, broken tiles, a nearby food or water source).
- Insulation that's been disturbed, topped-up, removed or modified by others after our install.
How to claim
- The insulation must be a genuine Comfort Zone installation, verifiable by the serial on the bag label and our records.
- Report it within a reasonable time of discovery.
- Give us safe access to inspect the roof space.
The fine print, in plain English
- • The $1,000 is paid to the home owner, not whoever found or reported the nest.
- • One reward per home, ever: a single $1,000 per property.
- • It covers our loose-fill cellulose only, not polyester batts.
- • The warranty lasts for as long as the originally installed Comfort Zone cellulose stays in the building, and it’s transferable to the next owner (they scan the label to verify the job).
- • Comfort Zone Insulation (Cellulose Products Australia Pty Ltd) provides this warranty and pays the reward; the installing business stays impartial.
- • Staged or falsified claims are void. We may change or withdraw the offer for future installs; the terms in force on your install date apply to your job.
This reward and warranty are in addition to, and don’t limit, your rights under the Australian Consumer Law. These terms are a plain-English summary; see also our terms & conditions and Life-of-House Guarantee.
Why we can offer this and batt companies can’t.
Rodents love nesting in soft fibreglass and polyester batts, shredding them, fouling them and chewing wiring. They leave borate-treated cellulose alone. That’s the whole reason we can put $1,000 behind it.