Australian-made · Family factory · Tiaro QLD
We make our own cellulose in Tiaro, and the family that makes it is the family that installs it.
Almost nobody who insulates Queensland homes actually makes the insulation. We do. Our cellulose fibre is manufactured by our family business at our Tiaro factory and pumped into your roof by a Comfort Zone franchise partner trained to our standard, so we control the quality from the paper to the plaster.
Made by us, installed by us
our own wet-spray cellulose, end to end
Who makes cellulose insulation in Queensland?
We do. Our cellulose-fibre insulation is made by our family at our Tiaro factory in Queensland and installed by the same family across South East QLD, so we control the quality of the product and the way it goes into your roof, end to end.
Straight from the factory floor
Our own footage — the plant, the product, the family.
Not stock video — this is our own factory, the production plant, the stockpile and the bags we pump into your roof, filmed by the family who makes the cellulose.
Our new cellulose production plant arrives
The new production plant turning up at our Tiaro factory — we make our own cellulose, we don't resell someone else's.
Read the transcript
This is a new production plant turning up for the Cellulose Products Australia for Cellulose Products Australia so I just got a new machine and brought it over from Perth and obviously we've got to put it together.
Unloading the plant — no crane needed
How you get a big machine off a truck when you haven't got a crane handy.
Read the transcript
So when you don't have a crane, see how you get a big machine off a truck. There you go, easy done. Now we just lower the two forklift down. Now we just lower the two forklift down.
At the Cellulose Products Australia stockpile
Peter out the front of our own stockpile of roof insulation at the Tiaro factory.
Read the transcript
G'day, Peter here from Cellulose Products Australia, just here in front of our stockpile of roof insulation, the Salulis fibre insulation that we manufacture here at Lowood. We're a family owned company, we've been in the insulation industry since 1988. I started then with my father and now my sons work for me. We supply wholesale and retail, so if you're a contractor and you're looking for a good supplier of Salulis fibre, we're certainly happy to talk to you about that. And also we can supply for the kitty litter industry, the power seeding industry and any of the mining sites that want to use the plain paper for oil absorber. It's an excellent product, it's 100% recycled, so give us a call, keep us in mind and let's cool Queensland down one house at a time.
Bagging cellulose at the factory
Filling bags off the hopper with Eli — a real family business making its own product.
Read the transcript
Hey Loy, Eli. Hi. So just up here in the hopper and we've got the bag off the top at the moment and so that's the intake for the fluff. There's an old hole there that they obviously decided was a bad idea but and then you got the four rotors across here, the mixers and then down in the bottom you got another two that just feed into the auger. Up this end of these, they're actually a pipe over the shaft on this end and then they've welded onto that shaft. So this one here the welds actually come off so as it goes around it doesn't turn that beater anymore. But anyway so we're just gonna fix that up and then then we'll be good to go again.
We’ve expanded our factory to our new site at Tiaro since these videos were made, and we now run a hydraulic bagging machine.
The bit nobody else can say
One of very few who both make it and install it.
We're one of the very few remaining cellulose-fibre insulation manufacturers in Australia, and the only one we know of still making it here in Queensland.
Most insulation companies are installers: they buy whatever product turns up on the truck and pump it in. We’re one of very few companies that both manufactures and installs its own cellulose fibre. That means when something needs to be right, there’s no supplier to ring and no importer to blame. It’s our factory, our product and our crew, all the same family business.
That’s the difference you can’t see from the street. A glossy brochure can promise you anything. A family that runs the machine in Tiaro and then climbs into your roof in Brisbane is standing behind the same product twice.
“We make it and we install it. There’s no one in the middle, so the quality is on us from the recycled paper right through to the photos of your finished roof.”Peter Johnson, Comfort Zone Insulation Team
The same truck loads cellulose at our Tiaro factory and unloads it into roofs across South East Queensland. Read more about why we only recommend cellulose fibre, or meet the family on our story page.
Why making it ourselves matters
When you make the product, quality control isn't a promise. It's the day job.
Here's what end-to-end control actually means for the cellulose that ends up in your ceiling.
We choose what goes in the bag
It's recycled paper fibre treated with borax and boric acid for fire and pests: no ammonium sulfate, no formaldehyde. Because we make it, we know exactly what's in every bag that goes into your roof.
Manufactured to the Australian Standard
Our cellulose is manufactured to AS 4859.1, the Australian Standard for bulk thermal insulation, so the product that leaves Tiaro is made to a known benchmark, not whatever turned up cheapest on the container.
Made here, installed here
Most insulation in this country is imported or made by a company that never sees your roof. Ours is made in Tiaro and installed across South East Queensland by Comfort Zone franchise partners, owner-operators trained to one standard, running their own family businesses under our systems.
Reusable bags, refilled and re-used
The bags we deliver in are reusable, refilled and run through again rather than thrown out, so the same bag does the job hundreds of times instead of going to landfill after one trip.
A note on the standard: AS/NZS 4859.1 is the Australian Standard our cellulose is manufactured to.
A family business since 1986
We’ve been making and installing it since 1986.
This is a family business. I started in the trade with my dad back in 1986, and today my sons Noah and Eli are part of it, and we’re building a family of franchise partners, other families running their own businesses to our systems and standards. Making our own product is a big part of how we keep the standard up: we’re not at the mercy of whatever a supplier decides to put in the bag this month.
Every job is photographed and the photos are checked before you’re invoiced. That’s our system, the same on every job. Most customers never get to see inside their own roof, so we show them, and because the same family business also makes the product, the standard those photos are checked against is set by people who know exactly what good looks like.
That’s control you simply can’t get if you’re only an installer buying product, or only a manufacturer who never climbs into a roof. We do both, across ceiling insulation and every other part of the home.
Join the family, own a territory
Come and see the Tiaro factory.
Because we make our own cellulose, a franchise partner gets something almost no other insulation business can offer: your product comes from the family factory, not a fluctuating supplier. If you’re a hands-on operator (a husband-and-wife or father-and-son team suits this work well), come and stand on the factory floor in Tiaro and see how it’s made before you decide.
Read about franchising with the family and the exclusive territories we’re opening up across Queensland.