Insulation goes wrong when the crew cuts corners: live wires in the roof, disturbed asbestos, a fall that didn’t need to happen. After 40 years and 6,000+ roofs, here’s exactly how we keep your home, your family and our people safe on every job.
We don’t use subbies, and we hold ourselves to the strictest standard in the country no matter which state you’re in. Below is our company policy on each safety duty, and the actual law that applies where you live.
Correct PPE, respirator and ear protection, on every job. Safety isn’t a poster on our wall; it’s what the crew actually does in your roof.
The short version
Four things we do on every single job.
We kill the power before anyone enters the roof
Every main switch off, locked and tagged, tested dead, and the blowing machine runs off our own generator, never off your house. We photograph the isolated board on every job.
Every crew member is asbestos-awareness trained
Nationally-recognised training, with the certificate on file. If we find friable or loose-fill asbestos we stop and refer it to a licensed removalist. We're insulation installers, not asbestos removalists.
We isolate and stay clear of solar
Rooftop solar DC stays live in daylight even with the mains off. Only a licensed electrician isolates it; our crews keep the insulation clear and never touch the PV cabling.
A signed safety method (SWMS) before we start, every job
High-risk roof work gets a Safe Work Method Statement signed before we begin, plus current first-aid, working-at-heights and White Card tickets, and tested leads and RCDs.
The one most installers get wrong
Power off, locked, and tested dead before anyone goes up.
People have died in ceiling spaces from live wiring. The shortcut, leaving a circuit on so the machine can run off the house, is no longer lawful in Queensland, and we don’t do it anywhere.
Every main switch off, then locked and tagged so it can't be switched back on.
Tested dead with a meter before entry, not assumed.
The blowing machine runs off our own generator, never your house wiring.
We photograph the isolated board on the job as a record.
A solar roof like this one stays live in daylight even with the mains off. Only a licensed electrician isolates the panels, and we keep the insulation well clear of the cabling.
Our standards, in full
Every safety duty: our policy, and the law in your state.
We keep this current and public on purpose. Pick your state to see the law that applies, and the “Open current law” links take you straight to the in-force legislation so you can check it yourself.
Show the law for:
We work to the strictest standard nationally, so wherever you are you get the same safe crew. Pick a state to see the law that applies there.
Electrical safety
Roof-space de-energisation
Electrical safety
What our crews do
ALL main switches OFF + lock-out/tag-out + verify dead; PHOTOGRAPH the locked board (evidence); run the blowing machine off a generator/battery (independent supply); never pull fuses. The ‘keep a circuit live for the machine + photo’ shortcut is NOT lawful. Adopt nationally. The machine drawing power from the house is NOT a lawful exemption, power it from a generator/independent supply.
The law in Queensland
MANDATORY: Electrical Safety Reg 2013 (Qld) ss120A–120F (in force 1 Jan 2025); all main switches OFF before roof entry; infringement notices from 1 Jul 2025.
Open the current law ↗ESR 2013 (Qld) ss120A–120F; QLD ESO ‘Roof Space Work’ Guidance Note 2025.
Solar PV: working near rooftop arrays
Electrical · Solar
What our crews do
On every solar job: shut PV down per the inverter/DC-isolator procedure; treat ALL PV DC cabling as live (never touch/move/cut); keep insulation clear. VU23631 ‘Work safely on roofs with renewable energy systems’ recommended as a franchise standard. Only a licensed electrician isolates/works on PV.
The law in Queensland
Isolate per inverter; electrician-only on PV; a PV roof is a genuine s120C(2)(a) case → s120C(3) written statement.
Mandatory for every field crew member before roof work; nationally-recognised unit; dated record kept 5 yrs after the worker ceases. Single clearest non-negotiable in onboarding.
The law in Queensland
Required: WHS Reg 2011 (Qld) r445; keep training record 5 yrs after worker leaves.
We are an asbestos AVOIDER: no removal licence held or needed. Hard STOP + refer to a licensed removalist for any friable / loose-fill material or any unavoidable disturbance.
The law in Queensland
NOT required for our work; Class B to remove >10 m² non-friable; Class A for any friable.
PROCEED only if AC sheet is non-friable, intact/sound, pre-2004 and you can pump/lay WITHOUT cutting/drilling/breaking/walking on it; awareness-trained; control dust (no compressed air / high-pressure water / power tools / brooms near ACM). CEASE & EVACUATE if friable / loose-fill / damaged / suspect / airborne.
The law in Queensland
Lawful if non-friable, intact, pre-2004 and NOT disturbed (r419(3)(c)/(h)).
Before any pre-1980 NSW/ACT home: check the loose-fill register + ask the owner. If present/suspected, DO NOT enter the cavity, licensed assessor/removalist only.
Our crews don't lift asbestos “Super Six” ridge caps. We insulate around them, or refer the work to a licensed asbestos removalist.
The law in Queensland
We don't lift asbestos Super Six ridge caps - we insulate around them or refer the work to a licensed removalist.
Open the current law ↗WHS Reg r419(2)&(3), r446, r485/r487; SWA Code (‘access hatch/panel’ analogy).
Vacuuming / removing loose-fill insulation
Asbestos
What our crews do
We never vacuum loose-fill insulation of unknown make-up. If it can't be positively confirmed asbestos-free by a NATA-accredited lab, we treat it as asbestos: stop, don't disturb it, and refer it to a licensed (Class A) removalist.
The law in Queensland
Presume-or-test (r422 identify-or-assume).
Open the current law ↗WHS Reg r422, r485; NSW Loose-fill Asbestos Register (Home Building Act 1989).
Training
Construction Induction (White Card, CPCCWHS1001)
Training
What our crews do
Mandatory for all field crews; upload card + number (never expires). Victorian hires must complete it face-to-face.
Control falls SFAIRP down the HIERARCHY: ground/solid construction -> fall-prevention device (edge protection/platform/scaffold) -> work-positioning -> fall-arrest harness -> secured ladder/admin ONLY for access or genuine short-duration light work, recorded in a SFAIRP assessment. Harness -> tested rescue procedures. NO fixed 'within 1m/2m of edge' rule exists. >2m fall risk = HRCW -> SWMS before work starts. Worker training: work-safely-at-heights unit (in the EEC cert units).
The law in Queensland
WHS Reg 2011 (Qld) ss78-80 (no minimum height; any fall likely to injure).
Scaffold/edge protection is NOT independently mandatory - it's one option in the fall-control hierarchy, required only where reasonably practicable. A secured/tied ladder CAN be lawful for short-duration light work (e.g. a quick whirlybird install) BUT only after higher controls are assessed + found not reasonably practicable (documented SFAIRP), with a SWMS (>2m = HRCW) and an on-roof fall control. 'Only 15 minutes / scaffold too dear' ALONE is NOT sufficient - cost only excuses a control if grossly disproportionate to a (potentially fatal) fall risk.
$10–20m public liability required; collect a certificate of currency from every franchisee.
The law in Queensland
Not statutory; required by franchise agreement + principals.
Building standards
National Construction Code (NCC) / install standard
Building / product
What our crews do
Install to the contracted R-value and AS 3999 ‘Thermal insulation of dwellings’; maintain required clearances + downlight/flue gaps; don’t compress insulation; comply with the NCC energy-efficiency provisions adopted by the state.
The law in Queensland
Install to the specified R-value; cellulose/poly install to AS 3999; NCC energy-efficiency provisions.
No licence is needed for our core insulation work. We hold the EEC Certified Insulation Installer credential (CPCCWHS2001 + CPCCCM2012 heights + CPCCPB3014 bulk insulation), required to claim VIC VEU + ACT rental work (govt-subsidised), and the credential any future scheme will reference.
The law in Queensland
No QBCC licence (insulation is exempt, QBCC Reg 2018 Sch 1 'not building work').
A fibro “Super 6” roof. We can insulate safely underneath one without disturbing the sheets. Here’s how to tell if you’ve got one.
Worried about asbestos?
How to spot asbestos in your roof, and what never to do.
Most older Queensland homes have some asbestos-cement somewhere. The good news: a sound sheet that isn’t disturbed is safe, and we can insulate under it. The danger is cutting, drilling or breaking it. We’ve put together a plain-English guide with photos so you know what to look for.
This is a guide, not legal advice, and is not exhaustive. This list is a guide, not legal advice, and is not exhaustive. It does not absolve the franchisee of responsibility to identify and comply with every law applicable to their work and state. Always check the linked current legislation and seek professional advice where needed.
Current as at 6 July 2026. We review this against the source legislation regularly and update it when the law changes.
Safe, careful work, and a better roof.
The crew that does it safely is usually the crew that does it properly. Get a no-obligation quote from the people who make the insulation and install it themselves.
Genuine Google & hipages reviews from Comfort Zone customers across SE Queensland.
A
Angela M.
SE Queensland
“The fact that I can't even tell it's 6 degrees outside when I wake up in the morning speaks for itself. Have wasted so much money attempting to heat and cool an uninsulated home. Worth every $.”
P
P Peter
Alstonvale, 2024
hipages
“Connected with Comfort Zone Insulation and would recommend them”
J
Jessa B.
Brisbane
“It dropped about 4 degrees straight away, and we added another 3 with the second job. I appreciate Peter's honesty, and the team showed pictures before and after.”
N
Nola M
Birtinya, 2024
hipages
“They were courteous and competent.”
I
Iain V-B.
Brisbane
“Quick and polite service. Great follow-up advice and photos sent for our records. Above and beyond what we expected. Would highly recommend.”
J
Jennifer's E
Upper Caboolture, 2024
hipages
“Excellent customer service. Highly recommended. Has a profound knowledge of insulation products and has the best interest of his customer.”
G
Gerry S
Fitzgibbon, 2023
“I used Comfort Zone and they have a done an excellent job.”
J
Jennifer
Upper Caboolture, 2024
hipages
“Excellent customer service. Highly recommend. Has a profound knowledge of insulation products and has the customer best interest.”
J
Jung K
Riverhills, 2023
“An experienced family operation. Highly recommend. Thank you for the great job!”
D
Diane A
Ormeau, 2024
hipages
“Peter and crew did a great job I would definitely recommend them”
D
David H
Sunshine Coast, 2021
“Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installation work.”
T
Timea
Highland Park, 2023
hipages
“I was extremely satisfied with the service they provided. They gave a very thourough explanation of the materials used, the way the work will be carried out and the price I had to pay was the exact amount quoted, no hidden costs included. They arrived on time, well prepared and workwas carried out exactly how they said it would be, they were super efficient, well prepared and were kind enough to even clean up after themselves. The services they provided was second to none! I don't hesitate to recommend them for any insulation job!”
B
Benjamin H
Carseldine, 2019
“Very good explanation about their works. Advice of existing problems with the roof. Clean work. Very professional.”
M
Mark
Pottsville, 2017
hipages
“Michelle, we are done - Peter from comfort zone insulation was very helpful. very honest with his recommendations - in fact he told me that the product my daughter had if installed correctly was superb. Thanks Peter you are a champion and i would recommend you to any person that was wanting professional advice and old school service.”
I
Ian G
Burnside, 2019
“Good information, communication and professionalism.”
J
Jessica
Pottsville, 2016
hipages
“This business offers a fantastic product that other businesses did not. Pump in ceiling insulation. Knowledge of the industry second to none.”
D
Danny D
Boondall, 2018
“He explained everything he was going to do and the different types of insulation they used. He talked through the different options but made a recommendation for the one most people use, which is the one I chose. He was very understanding towards what I needed and not about himself.”
J
Jack
Pottsville, 2023
hipages
“Excellent communication and informative. Professional.”
G
Graham R
Riverhills, 2018
“Comfort Zone. Turned up ahead of time, completed in about 2 hours, cleaned up. All good. Very motivated installation team.”
T
Tony P
Redland Bay, 2023
hipages
“Very knowledgeable about insulation”
A
Alex B
West Ipswich, 2018
“Fast, friendly, efficient.”
S
Steve
Redland Bay, 2017
hipages
“Excellent job and reasonable price.”
L
Luke D
Mcdowall, 2017
“Peter did a good job. It was a quick and clean service. I'm happy to recommend!”
B
Bruce H
Kuluin, 2023
hipages
“Prompt and efficient quoting.”
B
Brendon
Brays Creek, 2016
“Peter supplied and installed roof insulation for me. He was very informative and provided good advice.”
G
Gerry S
Fitzgibbon, 2023
hipages
“I used Comfort Zone and they have a done an excellent job.”
T
Trevor G
Brookside Centre, 2016
“Excellent tradesmen from Comfort Zone Insulation. They were punctual and cleaned up after. Highly recommended.”
T
Tamara
Underwood, 2023
hipages
“Peter is honest, hard-working and came on time. Knew excally what he was talking about and answered my questions. Would 100% recommend”
J
John G
Beaudesert, 2019
“Peter is an honest person who provided me with the information I wanted then performed a good job with great results for the benefit of myself and my family.”
S
Sterling G
Ashgrove, 2023
hipages
“Comfort Zone were very knowledge with great communication and follow up”
G
Graham R
Riverhills, 2018
hipages
“Comfort Zone. Turned up ahead of time completed in +- 2 hours cleaned. All good. Very motivated installation team”
J
Jung K
Riverhills, 2023
hipages
“An experienced family operation. Highly recommend. Thank you for the great job!”
K
Kathy A
North Lakes, 2023
hipages
“We connected with Peter through HiPages and he was prompt, professional and even came back after the job was complete to assist with a question we had. We would highly recommend Peter for further insulation works.”
D
David H
Sunshine Coast, 2021
hipages
“Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installationn work.”
S
Sue H
Sunshine Coast, 2021
hipages
“Incredible customer service”
E
Eileen C
Cedar Vale, 2021
hipages
“Quality work, good customer service, prompt”
C
Craig M
Woody Point, 2021
hipages
“Called within 5 minutes of request. Very knowledgeable and explained job in great detail, provide great advice in prior preparation for works required. Very friendly and helpful.”
J
Jenny C
Plainland, 2021
hipages
“Although I did not hire Peter I was impressed with the initial contact and the knowledge he was willing to impart. I was treated with respect which I appreciated. I would have hired but I received a lower quote.”
Q
Quinton
Coomera, 2020
hipages
“Professional installation without any short cuts. True to their word with high integrity. Response from Comfort Zone Insulation”
G
Gary P
West Kempsey, 2020
hipages
“Came & Gave a free quote”
A
Angela M.
SE Queensland
“The fact that I can't even tell it's 6 degrees outside when I wake up in the morning speaks for itself. Have wasted so much money attempting to heat and cool an uninsulated home. Worth every $.”
P
P Peter
Alstonvale, 2024
hipages
“Connected with Comfort Zone Insulation and would recommend them”
J
Jessa B.
Brisbane
“It dropped about 4 degrees straight away, and we added another 3 with the second job. I appreciate Peter's honesty, and the team showed pictures before and after.”
N
Nola M
Birtinya, 2024
hipages
“They were courteous and competent.”
I
Iain V-B.
Brisbane
“Quick and polite service. Great follow-up advice and photos sent for our records. Above and beyond what we expected. Would highly recommend.”
J
Jennifer's E
Upper Caboolture, 2024
hipages
“Excellent customer service. Highly recommended. Has a profound knowledge of insulation products and has the best interest of his customer.”
G
Gerry S
Fitzgibbon, 2023
“I used Comfort Zone and they have a done an excellent job.”
J
Jennifer
Upper Caboolture, 2024
hipages
“Excellent customer service. Highly recommend. Has a profound knowledge of insulation products and has the customer best interest.”
J
Jung K
Riverhills, 2023
“An experienced family operation. Highly recommend. Thank you for the great job!”
D
Diane A
Ormeau, 2024
hipages
“Peter and crew did a great job I would definitely recommend them”
D
David H
Sunshine Coast, 2021
“Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installation work.”
T
Timea
Highland Park, 2023
hipages
“I was extremely satisfied with the service they provided. They gave a very thourough explanation of the materials used, the way the work will be carried out and the price I had to pay was the exact amount quoted, no hidden costs included. They arrived on time, well prepared and workwas carried out exactly how they said it would be, they were super efficient, well prepared and were kind enough to even clean up after themselves. The services they provided was second to none! I don't hesitate to recommend them for any insulation job!”
B
Benjamin H
Carseldine, 2019
“Very good explanation about their works. Advice of existing problems with the roof. Clean work. Very professional.”
M
Mark
Pottsville, 2017
hipages
“Michelle, we are done - Peter from comfort zone insulation was very helpful. very honest with his recommendations - in fact he told me that the product my daughter had if installed correctly was superb. Thanks Peter you are a champion and i would recommend you to any person that was wanting professional advice and old school service.”
I
Ian G
Burnside, 2019
“Good information, communication and professionalism.”
J
Jessica
Pottsville, 2016
hipages
“This business offers a fantastic product that other businesses did not. Pump in ceiling insulation. Knowledge of the industry second to none.”
D
Danny D
Boondall, 2018
“He explained everything he was going to do and the different types of insulation they used. He talked through the different options but made a recommendation for the one most people use, which is the one I chose. He was very understanding towards what I needed and not about himself.”
J
Jack
Pottsville, 2023
hipages
“Excellent communication and informative. Professional.”
G
Graham R
Riverhills, 2018
“Comfort Zone. Turned up ahead of time, completed in about 2 hours, cleaned up. All good. Very motivated installation team.”
T
Tony P
Redland Bay, 2023
hipages
“Very knowledgeable about insulation”
A
Alex B
West Ipswich, 2018
“Fast, friendly, efficient.”
S
Steve
Redland Bay, 2017
hipages
“Excellent job and reasonable price.”
L
Luke D
Mcdowall, 2017
“Peter did a good job. It was a quick and clean service. I'm happy to recommend!”
B
Bruce H
Kuluin, 2023
hipages
“Prompt and efficient quoting.”
B
Brendon
Brays Creek, 2016
“Peter supplied and installed roof insulation for me. He was very informative and provided good advice.”
G
Gerry S
Fitzgibbon, 2023
hipages
“I used Comfort Zone and they have a done an excellent job.”
T
Trevor G
Brookside Centre, 2016
“Excellent tradesmen from Comfort Zone Insulation. They were punctual and cleaned up after. Highly recommended.”
T
Tamara
Underwood, 2023
hipages
“Peter is honest, hard-working and came on time. Knew excally what he was talking about and answered my questions. Would 100% recommend”
J
John G
Beaudesert, 2019
“Peter is an honest person who provided me with the information I wanted then performed a good job with great results for the benefit of myself and my family.”
S
Sterling G
Ashgrove, 2023
hipages
“Comfort Zone were very knowledge with great communication and follow up”
G
Graham R
Riverhills, 2018
hipages
“Comfort Zone. Turned up ahead of time completed in +- 2 hours cleaned. All good. Very motivated installation team”
J
Jung K
Riverhills, 2023
hipages
“An experienced family operation. Highly recommend. Thank you for the great job!”
K
Kathy A
North Lakes, 2023
hipages
“We connected with Peter through HiPages and he was prompt, professional and even came back after the job was complete to assist with a question we had. We would highly recommend Peter for further insulation works.”
D
David H
Sunshine Coast, 2021
hipages
“Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installationn work.”
S
Sue H
Sunshine Coast, 2021
hipages
“Incredible customer service”
E
Eileen C
Cedar Vale, 2021
hipages
“Quality work, good customer service, prompt”
C
Craig M
Woody Point, 2021
hipages
“Called within 5 minutes of request. Very knowledgeable and explained job in great detail, provide great advice in prior preparation for works required. Very friendly and helpful.”
J
Jenny C
Plainland, 2021
hipages
“Although I did not hire Peter I was impressed with the initial contact and the knowledge he was willing to impart. I was treated with respect which I appreciated. I would have hired but I received a lower quote.”
Q
Quinton
Coomera, 2020
hipages
“Professional installation without any short cuts. True to their word with high integrity. Response from Comfort Zone Insulation”
