Do you turn the power off before working in my roof?

Yes, every time. We switch off all the main switches at your board, lock and tag them, and test that the circuits are dead before anyone enters the roof space. Our blowing machine runs off our own generator, never off your house. In Queensland this is now the law (Electrical Safety Regulation 2013, in force since 1 January 2025), and we do it the same way in every state.

Are your installers asbestos trained?

Yes. Every crew member holds current, nationally-recognised asbestos-awareness training before they go on a roof, and we keep the dated records. We're insulation installers, not asbestos removalists, so if we find friable or loose-fill asbestos, we stop and refer it to a licensed removalist rather than disturb it.

What happens if you find asbestos in my roof?

A sound, non-friable asbestos-cement sheet that isn't disturbed is safe to insulate under, and we can pump cellulose in without cutting, drilling or breaking it. If the material is friable, loose-fill 'Mr Fluffy', damaged or we can't identify it, we stop, don't disturb it, and refer it to a licensed removalist. We never sand, grind, cut or drill asbestos.

Do you isolate solar panels before working near them?

Rooftop solar DC cabling stays live in daylight even with your main switch off, so only a licensed electrician isolates the solar system. Our crews keep the insulation clear of the panels and cabling and never touch the PV wiring.

Is your work insured and documented?

Yes. We carry public liability insurance and workers compensation, our crews sign a Safe Work Method Statement before each roof job, and our leads and RCDs are tested and tagged. You can ask to see our certificates of currency any time.

Training & safety · how we work

Our training & safety standards.

Insulation goes wrong when the crew cuts corners: live wires in the roof, disturbed asbestos, a fall that didn’t need to happen. After 40 years and 6,000+ roofs, here’s exactly how we keep your home, your family and our people safe on every job.

We don’t use subbies, and we hold ourselves to the strictest standard in the country no matter which state you’re in. Below is our company policy on each safety duty, and the actual law that applies where you live.

See our standards Get a quote

Correct PPE, respirator and ear protection, on every job. Safety isn’t a poster on our wall; it’s what the crew actually does in your roof.

The short version

Four things we do on every single job.

We kill the power before anyone enters the roof

Every main switch off, locked and tagged, tested dead, and the blowing machine runs off our own generator, never off your house. We photograph the isolated board on every job.

Every crew member is asbestos-awareness trained

Nationally-recognised training, with the certificate on file. If we find friable or loose-fill asbestos we stop and refer it to a licensed removalist. We're insulation installers, not asbestos removalists.

We isolate and stay clear of solar

Rooftop solar DC stays live in daylight even with the mains off. Only a licensed electrician isolates it; our crews keep the insulation clear and never touch the PV cabling.

A signed safety method (SWMS) before we start, every job

High-risk roof work gets a Safe Work Method Statement signed before we begin, plus current first-aid, working-at-heights and White Card tickets, and tested leads and RCDs.

The one most installers get wrong

Power off, locked, and tested dead before anyone goes up.

People have died in ceiling spaces from live wiring. The shortcut, leaving a circuit on so the machine can run off the house, is no longer lawful in Queensland, and we don’t do it anywhere.

Every main switch off, then locked and tagged so it can't be switched back on.
Tested dead with a meter before entry, not assumed.
The blowing machine runs off our own generator, never your house wiring.
We photograph the isolated board on the job as a record.

The Queensland rule: Electrical Safety Regulation 2013 (Qld), ss120A–120F in force since 1 January 2025.

A solar roof like this one stays live in daylight even with the mains off. Only a licensed electrician isolates the panels, and we keep the insulation well clear of the cabling.

Our standards, in full

Every safety duty: our policy, and the law in your state.

We keep this current and public on purpose. Pick your state to see the law that applies, and the “Open current law” links take you straight to the in-force legislation so you can check it yourself.

Show the law for:

We work to the strictest standard nationally, so wherever you are you get the same safe crew. Pick a state to see the law that applies there.

Electrical safety

Roof-space de-energisation

Electrical safety

What our crews do

ALL main switches OFF + lock-out/tag-out + verify dead; PHOTOGRAPH the locked board (evidence); run the blowing machine off a generator/battery (independent supply); never pull fuses. The ‘keep a circuit live for the machine + photo’ shortcut is NOT lawful. Adopt nationally. The machine drawing power from the house is NOT a lawful exemption, power it from a generator/independent supply.

The law in Queensland

MANDATORY: Electrical Safety Reg 2013 (Qld) ss120A–120F (in force 1 Jan 2025); all main switches OFF before roof entry; infringement notices from 1 Jul 2025.

Open the current law ↗ESR 2013 (Qld) ss120A–120F; QLD ESO ‘Roof Space Work’ Guidance Note 2025.

Solar PV: working near rooftop arrays

Electrical · Solar

What our crews do

On every solar job: shut PV down per the inverter/DC-isolator procedure; treat ALL PV DC cabling as live (never touch/move/cut); keep insulation clear. VU23631 ‘Work safely on roofs with renewable energy systems’ recommended as a franchise standard. Only a licensed electrician isolates/works on PV.

The law in Queensland

Isolate per inverter; electrician-only on PV; a PV roof is a genuine s120C(2)(a) case → s120C(3) written statement.

Open the current law ↗QLD ESR s120C(2)(a); Solar Victoria program rules.

Electrical test-and-tag (leads, RCD)

Electrical

What our crews do

All powered gear + leads test-and-tag current; RCD push-button tested on site that day; remove/cut damaged leads immediately; no adaptor boards.

The law in Queensland

Current test-&-tag required; RCD tested.

Open the current law ↗AS/NZS 3760 / 3012 (confirm interval with a competent person).

Asbestos

Asbestos awareness / identification training

Asbestos · Training

What our crews do

Mandatory for every field crew member before roof work; nationally-recognised unit; dated record kept 5 yrs after the worker ceases. Single clearest non-negotiable in onboarding.

The law in Queensland

Required: WHS Reg 2011 (Qld) r445; keep training record 5 yrs after worker leaves.

Open the current law ↗WHS Reg 2011 (Cth/Qld) r445.

Asbestos removal licence

Asbestos

What our crews do

We are an asbestos AVOIDER: no removal licence held or needed. Hard STOP + refer to a licensed removalist for any friable / loose-fill material or any unavoidable disturbance.

The law in Queensland

NOT required for our work; Class B to remove >10 m² non-friable; Class A for any friable.

Open the current law ↗WHS Reg r458 / r485 / r487.

Working around in-situ asbestos-cement sheet

Asbestos

What our crews do

PROCEED only if AC sheet is non-friable, intact/sound, pre-2004 and you can pump/lay WITHOUT cutting/drilling/breaking/walking on it; awareness-trained; control dust (no compressed air / high-pressure water / power tools / brooms near ACM). CEASE & EVACUATE if friable / loose-fill / damaged / suspect / airborne.

The law in Queensland

Lawful if non-friable, intact, pre-2004 and NOT disturbed (r419(3)(c)/(h)).

Open the current law ↗WHS Reg r419(2)&(3), r420, r446.

Loose-fill ‘Mr Fluffy’ register check

Asbestos

What our crews do

Before any pre-1980 NSW/ACT home: check the loose-fill register + ask the owner. If present/suspected, DO NOT enter the cavity, licensed assessor/removalist only.

The law in Queensland

n/a (not a register state).

Open the current law ↗NSW Fair Trading Loose-fill Asbestos Register.

Super Six AC ridge-cap lifting

Asbestos

What our crews do

Our crews don't lift asbestos “Super Six” ridge caps. We insulate around them, or refer the work to a licensed asbestos removalist.

The law in Queensland

We don't lift asbestos Super Six ridge caps - we insulate around them or refer the work to a licensed removalist.

Open the current law ↗WHS Reg r419(2)&(3), r446, r485/r487; SWA Code (‘access hatch/panel’ analogy).

Vacuuming / removing loose-fill insulation

Asbestos

What our crews do

We never vacuum loose-fill insulation of unknown make-up. If it can't be positively confirmed asbestos-free by a NATA-accredited lab, we treat it as asbestos: stop, don't disturb it, and refer it to a licensed (Class A) removalist.

The law in Queensland

Presume-or-test (r422 identify-or-assume).

Open the current law ↗WHS Reg r422, r485; NSW Loose-fill Asbestos Register (Home Building Act 1989).

Training

Construction Induction (White Card, CPCCWHS1001)

Training

What our crews do

Mandatory for all field crews; upload card + number (never expires). Victorian hires must complete it face-to-face.

The law in Queensland

Required.

Open the current law ↗Model WHS Reg Pt 3.2.

First aid + CPR (HLTAID011 / 009)

Training

What our crews do

Mandatory for field crews; CPR refreshed ANNUALLY, First Aid ~3 yrs; tracked with 30/14/7-day reminders.

The law in Queensland

Duty-driven first-aid.

Open the current law ↗First Aid in the Workplace CoP.

Working at heights

Working at heights (RIIWHS204E)

Training · Falls

What our crews do

Control falls SFAIRP down the HIERARCHY: ground/solid construction -> fall-prevention device (edge protection/platform/scaffold) -> work-positioning -> fall-arrest harness -> secured ladder/admin ONLY for access or genuine short-duration light work, recorded in a SFAIRP assessment. Harness -> tested rescue procedures. NO fixed 'within 1m/2m of edge' rule exists. >2m fall risk = HRCW -> SWMS before work starts. Worker training: work-safely-at-heights unit (in the EEC cert units).

The law in Queensland

WHS Reg 2011 (Qld) ss78-80 (no minimum height; any fall likely to injure).

Open the current law ↗Falls Code of Practice 2021.

Scaffolding / fall protection on roofs

WHS · Falls

What our crews do

Scaffold/edge protection is NOT independently mandatory - it's one option in the fall-control hierarchy, required only where reasonably practicable. A secured/tied ladder CAN be lawful for short-duration light work (e.g. a quick whirlybird install) BUT only after higher controls are assessed + found not reasonably practicable (documented SFAIRP), with a SWMS (>2m = HRCW) and an on-roof fall control. 'Only 15 minutes / scaffold too dear' ALONE is NOT sufficient - cost only excuses a control if grossly disproportionate to a (potentially fatal) fall risk.

The law in Queensland

Risk-based, NOT mandatory (reg 79 hierarchy).

Open the current law ↗WHS Reg 2011 (Qld) s78-80, s291/299; Falls CoP 2021.

Site safety (SWMS)

SWMS: high-risk construction work

WHS

What our crews do

Supervisor-signed SWMS before ‘commence work’, every job; both workers sign-on (consultation); hierarchy-of-controls forced field; versioned + retained.

The law in Queensland

Required every roof job: HRCW reg 291; content reg 299; hierarchy reg 36.

Open the current law ↗WHS Reg reg 291 / 299 / 36.

Insurance

Workers compensation

Insurance

What our crews do

Compulsory on first hire via the relevant state scheme; sole-trader franchisees with no employees need personal-accident / income protection.

The law in Queensland

WorkCover Qld: policy within 5 business days of first hire.

Open the current law ↗Workers’ Compensation Acts (per state).

Public liability insurance

Insurance

What our crews do

$10–20m public liability required; collect a certificate of currency from every franchisee.

The law in Queensland

Not statutory; required by franchise agreement + principals.

Building standards

National Construction Code (NCC) / install standard

Building / product

What our crews do

Install to the contracted R-value and AS 3999 ‘Thermal insulation of dwellings’; maintain required clearances + downlight/flue gaps; don’t compress insulation; comply with the NCC energy-efficiency provisions adopted by the state.

The law in Queensland

Install to the specified R-value; cellulose/poly install to AS 3999; NCC energy-efficiency provisions.

Open the current law ↗NCC (ABCB); AS 3999.

Licensing & grants

Insulation installer certification (EEC CII)

Licensing / grants

What our crews do

No licence is needed for our core insulation work. We hold the EEC Certified Insulation Installer credential (CPCCWHS2001 + CPCCCM2012 heights + CPCCPB3014 bulk insulation), required to claim VIC VEU + ACT rental work (govt-subsidised), and the credential any future scheme will reference.

The law in Queensland

No QBCC licence (insulation is exempt, QBCC Reg 2018 Sch 1 'not building work').

Open the current law ↗QBCC Reg 2018 Sch 1; VEU (ESC Vic); ACT MEES; EEC Certified.

A red-painted corrugated fibro Super-6 roof seen from a distance in daylight with a rooftop solar hot-water tank, identification shot of a hard roof type

A fibro “Super 6” roof. We can insulate safely underneath one without disturbing the sheets. Here’s how to tell if you’ve got one.

Worried about asbestos?

How to spot asbestos in your roof, and what never to do.

Most older Queensland homes have some asbestos-cement somewhere. The good news: a sound sheet that isn’t disturbed is safe, and we can insulate under it. The danger is cutting, drilling or breaking it. We’ve put together a plain-English guide with photos so you know what to look for.

See what asbestos looks like & how we work around it →

The full standards (spreadsheet)

Every requirement, all states, with the source legislation. Updated when the law changes.

Download the workbook

This is a guide, not legal advice, and is not exhaustive. This list is a guide, not legal advice, and is not exhaustive. It does not absolve the franchisee of responsibility to identify and comply with every law applicable to their work and state. Always check the linked current legislation and seek professional advice where needed.

Current as at 11 June 2026. We review this against the source legislation regularly and update it when the law changes.

Safe, careful work, and a better roof.

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