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Comfort Zone: Protecting Your Comfort ZoneComfort Zone Insulation Team

Sources & References

We don’t hide our references in fine print.

Every performance, health, safety, and environmental claim on this site links to a source you can click — Australian Government publications, CSIRO research, peer-reviewed journals, industry council documents, and the relevant Australian Standards. We even reference our competitors’ own documents, because the strongest argument for cellulose fibre insulation is the one that comes straight from the competition’s own paperwork.

If you spot a claim on our site without a source, or you think we’ve got a number wrong, call us on 0414 586 315. We’ll either give you the source or we’ll fix the claim.

1. Safety Data Sheets — our competitors’ own documents

“Not classified as carcinogenic” — straight from Bradford’s paperwork

Every bag of glasswool (Bradford, Knauf) or rockwool (ROCKWOOL) sold in Australia ships with a Safety Data Sheet (SDS) that their manufacturers are legally required to produce. These are not documents written by a cellulose competitor. They are the manufacturers’ own risk assessments of their own products, produced to comply with the Safe Work Australia Hazardous Chemicals framework. What do they say? IARC Group 3 — not classifiable as carcinogenic in humans. And they all recommend a P2 respirator during installation, because the fibres are small enough to reach the airways.

Cellulose fibre is recycled paper — a plant fibre, not a glass or rock fibre. The CSIRO notes glasswool and rockwool “may cause temporary skin, nose and eye irritation” and require handling precautions. Our installers wear a paper dust mask — not because it’s better, but because it’s appropriate for paper dust.

ProductRespirator required (their SDS)IARC fibre classification
Bradford Gold Wool (glasswool)P2 minimumGroup 3 (not classifiable as carcinogenic)
Knauf Earthwool (glasswool)P2 recommendedGroup 3 (not classifiable as carcinogenic)
ROCKWOOL (mineral wool)P2 + eye protectionGroup 3 (not classifiable as carcinogenic)
Comfort Zone® CellulosePaper dust maskNot classified — paper fibre

Bradford Gold Wool — Safety Data Sheet

IARC classification Group 3: Not classifiable as to its carcinogenicity to humans. Wear respiratory protection conforming to AS/NZS 1715/1716 — minimum P2.

Bradford Industries — SDS (glasswool products)

https://www.bradford.com.au/insulation/safety-and-compliance/

Knauf Earthwool — Safety Data Sheet

Classified as an IARC Group 3 fibre — not classifiable as carcinogenic to humans. Use of respiratory protection (P2 particulate filter) is recommended during installation.

Knauf Insulation Australia — SDS library

https://www.knaufinsulation.com.au/safety-data-sheets

ROCKWOOL — Safety Data Sheet (AU)

Synthetic vitreous fibres: IARC Group 3 (not classifiable). Installation: wear P2 respirator and eye protection. Fibres may cause mechanical irritation of skin, eyes and upper respiratory tract.

ROCKWOOL Group — SDS library

https://www.rockwool.com/au/support-and-downloads/sds-and-certificates/

Note on SDS links:Manufacturer SDS documents are updated periodically. If a direct PDF link has changed, visit the manufacturer’s safety/compliance page and search for “glasswool SDS” or “mineral wool SDS.” The IARC Group 3 classification and P2 requirement are consistent across all current AU glasswool SDS documents.

What Bradford’s own document says — verbatim

“There are no known long-term health effects associated with occupational exposure to FBS-1 glasswool insulation when recommended precautions are followed.”

The recommended precaution, per the same document: a P2 respirator conforming to AS/NZS 1716. Bradford says their product has no long-term health effects — but only whenyou wear a P2. Our cellulose doesn’t require that caveat. Paper fibre dust doesn’t penetrate the airways the way glass fibres do.

2. The mask tells you about the material

Why we use cheap paper masks for our cellulose — and proper respirators for everything else in your roof

A P2 respirator (conforming to AS/NZS 1716:2012, particulate-filter class P2) is what the glasswool and rockwool manufacturers mandate for their installation crews. A P2 filters at least 94% of airborne particles, including the respirable glass fibres that can penetrate the lung airways. These masks cost $5–$15 each and are uncomfortable to wear in a hot Queensland roof space for a full day.

For our cellulose on its own, a paper dust mask is the right tool — not because we’re cutting corners, but because cellulose fibre is paper, the same general fibre category as the dust in your workshop or the flour in your kitchen. The CSIRO’s building-technology resource notes cellulose “may contain high levels of dust, so dust masks should be worn during installation.” A dust mask is appropriate for dust. A P2 is appropriate for glass fibres. The difference in the mask tells you everything about the difference in the material.

But we don’t work in a clean room

Here’s the part that matters. A real roof is full of other people’s fibreglass before we ever turn up. Under a metal roof there’s usually a foil-faced glasswool “anticon” blanket — Bradford describes its own product as exactly that, “a premium foil-faced glasswool insulation blanket.” There’s glasswool lagging wrapped around the air-conditioning ducting. And in plenty of older homes there are decades-old glasswool batts already sitting in the ceiling. When we’re moving around the cavity — cutting past an old roof blanket, working over someone else’s batts — we disturb all of it.

The glasswool makers’ own safe-use sheets place their product in IARC Group 3 (“not classified as carcinogenic”) — but they still recommend a P1, P2 or N95 respirator whenever dust is generated, because the fibres mechanically irritate the eyes, nose and throat. So even on a job where the only thing we’re installing is cellulose, we’re still breathing the air around everyone else’s fibreglass.

Then there’s lead. For roughly 70 years — until leaded petrol was finally phased out in Australia on 1 January 2002 — traffic laid down lead along the roads, and a lot of it settled into the dust in roof and wall cavities, worst near busy roads. Lead doesn’t break down, so it’s still up there. Australian ceiling-dust surveys have measured lead averaging well into the thousands of milligrams per kilogram. We’re the ones crawling through that dust and stirring it up.

That’s why our crews don’t rely on a paper mask in a real roof. They wear a proper silicone half-face respirator — a Sundström SR 100 — fitted with a P3 particle filter. (On a half mask, under AS/NZS 1716, that delivers P2-level protection; true P3 protection needs a full-face mask.) Not because our cellulose demands it — because everyone else’s hazards are already up there, and we’re the ones disturbing them. The paper mask matches our product; the silicone respirator matches your roof.

CSIRO Building Technology Resource — Thermal Insulation

Glass fibre insulation may cause temporary skin, nose and eye irritation, precautions should be taken when handling these materials. [Cellulose] is easy to handle but may contain high levels of dust, so dust masks should be worn during installation.

CSIRO — Building Technology Resource: Thermal Insulation (PDF)

https://research.csiro.au/infratech/wp-content/uploads/sites/38/2024/12/3037_ThermalInsulation_WCAG.pdf

Sundström SR 100 — silicone half-face respirator (AS/NZS 1716)

SR 100 M/L (Art.nr. H01-2012) … Crafted from soft, non-allergenic material. [Worn with the Sundström SR 510 P3 particle filter for fibreglass and lead/dust work.]

Sundström Safety — SR 100 product page

https://srsafety.com/product/sr-100-m-l

Bradford (CSR) — the anticon roof blanket is glasswool

Bradford Anticon is an Australian-made, premium foil-faced glasswool insulation blanket.

CSR Bradford — Anticon & Anticon High Performance roofing blanket

https://www.csrbradford.com.au/products/roof-insulation/insulation/anticon-and-anticon-high-performance

CSR Bradford Glasswool — Safe Use Information Sheet (IARC + respirator)

The conclusion of IARC was that FBS-1 … was placed in IARC Group 3: not classified as carcinogenic. … If dust is generated in enclosed or poorly-ventilated areas, an approved particulate respirator conforming to AS/NZS 1715 and 1716 is recommended. P1, P2 or N95 type respirators are appropriate.

CSR Bradford — FBS-1 Glasswool SUIS (covers Anticon; PDF)

https://pricewiseinsulation.com.au/wp-content/uploads/2019/04/Bradford-Glasswool-Insulation-Safety-Data-Sheet.pdf

Fletcher Insulation — AC duct lagging is glasswool

A lightweight, flexible insulation blanket designed for external lagging of sheetmetal ductwork … Typically suited for use in applications such as air-conditioning ductwork. [Made from FBS-1 Glasswool.]

Fletcher Insulation — FI22 Ductwrap product page

https://insulation.com.au/product/fi22-ductwrap/

ICANZ — existing roofs routinely contain old glasswool

Old Glasswool insulation is safe to handle with appropriate respiratory dust protection.

ICANZ — Guide to Assessing Ceiling Insulation in Existing Homes (May 2024; PDF)

https://icanz.org.au/wp-content/uploads/2024/06/ICANZ-Ceiling-Insulation-Guidelines-Existing-Homes.pdf

The LEAD Group — lead dust in ceiling cavities

Many older Australian homes and buildings have lead dust in their ceiling cavities, in wall cavities and under the floor. This dust has built up over many years from many sources, including renovations in your home or nearby industrial pollution, exhaust from cars using leaded petrol, and fumes from burning wood or coal.

Australian ceiling-dust surveys — measured lead levels

Range 500 – 5300, mean 2,300 … Range 165 – 2490, mean 822. [Lead in milligrams per kilogram of ceiling dust: Balmain (1992) and Campbelltown (1997) surveys.]

Leaded petrol phased out in Australia — 1 January 2002

leaded petrol would be phased out nationally by 1 January 2002

Australian Institute of Petroleum — leaded petrol phase-out

https://www.aip.com.au/resources/oil-industry-supports-phase-out-leaded-petrol

3. Fire resistance

Government-documented: borax treatment stops flame spread

The Sustainability Victoria Energy Smart Housing Manual— an Australian Government publication — states this plainly about cellulose fibre insulation: “Cellulose fibre must be treated with a fire retardant such as a mix of borax and boracic acid during manufacture. The treatment ensures that, if the material does ignite, the flame will not spread.” The CSIRO confirms: “Cellulose fibre is made by combining pulverised paper with fire-retardant chemicals.”

The relevant Australian testing standard is AS 1530 (Methods for fire tests on building materials, components and structures). Cellulose manufactured to specification is tested under this standard.

Sustainability Victoria — Energy Smart Housing Manual (2018), p.58

Cellulose fibre must be treated with a fire retardant such as a mix of borax and boracic acid during manufacture. The treatment ensures that, if the material does ignite, the flame will not spread.

Sustainability Victoria — Energy Smart Housing Manual (PDF, p.58)

https://assets.sustainability.vic.gov.au/susvic/Guide-Energy-Smart-Housing-Manual.pdf

CSIRO — Building Technology Resource: Thermal Insulation

Cellulose fibre is made by combining pulverised paper with fire-retardant chemicals.

CSIRO — Building Technology Resource: Thermal Insulation (PDF)

https://research.csiro.au/infratech/wp-content/uploads/sites/38/2024/12/3037_ThermalInsulation_WCAG.pdf

Read the full fire-resistance explainer → including what AS 1530 tests, how the coin-melt hand demonstration works, and the distinction between a fire-resistance demonstration and a formal fire rating.

4. Insects & mould resistance

Insects won’t live in it. Mould can’t take hold where there are no cold gaps.

Borax (boric acid / sodium tetraborate) is a recognised insecticide. Borate-treated cellulose fibre insulation was studied at the University of Hawaii (Mankowski & Grace, 2004) using Formosan subterranean termites: boric-acid-treated cellulose achieved 78.4–100% termite mortality, and the termites could not fully penetrate the treated material. The borate-treated insulation disrupts the insects’ digestive system when ingested during feeding.

Mould requires a cold spot — a place where warm moist air from inside the house meets a cool ceiling surface and condenses. The Australian Government’s Your Homeguide states: “Thermal bridges are pathways for heat transfer through components of the floor, walls or roof... they need to be identified and insulated to prevent heat flow and condensation.” Pumped cellulose eliminates the thermal bridges because it covers the entire ceiling with no gaps. The borate treatment also resists mould and fungal growth as a secondary defence.

Mankowski & Grace (2004) — borate-treated cellulose vs Formosan termites

Boric-acid treated cellulose achieved 78.4–100% termite mortality. Termites could not fully penetrate boric-acid-treated boards... the boric acid caused significant mortality.

University of Hawaii CTAHR — Mankowski & Grace, 2004 (PDF)

https://www.ctahr.hawaii.edu/gracek/pdfs/205.pdf

ABCB — Condensation in Buildings Handbook (NCC 2025 edition)

The presence of condensation, particularly within the concealed voids of buildings, gives rise to infestations of fungus and mould which have the potential to be injurious to the health of occupiers, and can accelerate the deterioration of building materials.

Australian Building Codes Board — Condensation in Buildings Handbook (PDF)

https://ncc.abcb.gov.au/sites/default/files/resources/2026/NCC%202025%20Condensation%20in%20building%20handbook.pdf

APVMA note:“Kills insects” as a pesticidal advertising claim on a building product can require APVMA registration. The correct, fully defensible wording — which is also more accurate — is “insects won’t live in it” or “resists insects.” That’s the framing we use across this site.

5. Rodent resistance

Walking through our cellulose is like walking through loose dry sand — rodents can’t nest in something they can’t move through.

There are no borate rodent studies — borate is an insecticide, not a rodenticide, and no-one has funded a cellulose-vs-rat trial. Our rodent claim rests on something different: physics, not poison. Loose-fill cellulose behaves like dry sand. A rodent trying to build a nest inside it finds nothing solid to push against — the material collapses back into every gap they try to open. The insects they feed on won’t survive in it either, which removes the food source. And in 6,000+ roofs Peter has personally insulated, he has never found a rodent nest built substantially inside or from our cellulose.

ROCKWOOL’s own FAQ — on rodent resistance

“There is no test method to determine whether or not any product is rodent resistant. ROCKWOOL’s reputation as a rodent-resistant insulation is mainly based on word of mouth.”
ROCKWOOL North America — FAQ ↗

Foamglas — technical bulletin on vermin

“Nearly all insulations, including plastic foams and fibrous materials, are subject to destruction by vermin... Organic and open-structured insulation materials can provide a comfortable nesting place and encourage tunneling.”

We back this record with the $1,000 Rodent Reward. If you find a nest that is substantially inside, or substantially made from, our Comfort Zone® cellulose, we fix it and pay the homeowner $1,000. The reward is new — not because we’ve had to pay it, but because we’ve never once had a genuine claim to make it against.

Read the full Rodent Reward terms → including exactly what qualifies, what doesn’t, and how to claim.
FAQ: rats in insulation → why batts are prime nesting material and cellulose isn’t.

6. Off-gassing

“No manufacturer in Australia has ever done this.”

There is one real, documented cellulose off-gassing scandal in history. It happened in Europe, between 2011 and 2013, and the culprit was not borate — it was a cheap replacement for it. European regulators reclassified boric acid as a reproductive hazard and capped its use in building products. European cellulose manufacturers, faced with losing their fire retardant, substituted inorganic ammonium salts (ammonium sulphate and ammonium phosphate) at 6–12% of product mass. In warm, humid conditions, these salts decompose to release ammonia gas — the “cat-pee” smell — and produce sulphuric acid that corroded copper wiring, metal fasteners, and heating elements. By early 2013, France had documented 43 patients (including 19 children) with respiratory complaints, including one new-onset asthma case. France banned ammonium-salt cellulose on 21 June 2013. The EU followed with Regulation 2016/1017, restricting ammonia emissions to <3 ppm.

Australian manufacturers never made this substitution. We use borate — the same formulation that the French ban explicitly confirmed as the safe alternative. Borate is a stable mineral salt. It does not off-gas under normal conditions. No Australian cellulose manufacturer has ever been implicated in an ammonium-sulphate substitution.

EU Regulation 2016/1017 — restriction on ammonium salts in cellulose insulation

Cellulose insulation containing inorganic ammonium salts shall not be placed on the market... unless... the ammonia emission rate from the product... is less than 3 μg/(m²·h) — corresponding to a concentration of less than 3 ppb in normal room air.

EUR-Lex — EU Reg 2016/1017 (Official Journal of the EU)

https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R1017

CPSC 16 CFR Part 1209 — US Consumer Product Safety Standard for cellulose insulation

The standard requires that cellulose insulation must not corrode copper — a steel-coupon corrosion test at 48.9°C and 97% relative humidity. Born from the same fire-retardant corrosion problem.

US Code of Federal Regulations — 16 CFR Part 1209 (eCFR)

https://www.ecfr.gov/current/title-16/chapter-II/subchapter-B/part-1209

Read the full off-gassing guide → including the detailed chemistry of borate vs ammonium salts, the exact French timeline, and why Australian borate-treated cellulose has a clean record.

7. Steel-frame homes & corrosion

Our cellulose passes the corrosion test. The bad EU stuff didn’t.

The corrosion issue and the off-gassing issue share the same root cause: ammonium-salt fire retardants, not borate. When ammonium sulphate and ammonium phosphate decompose in humid conditions, they release ammonia gas and produce acidic byproducts — approximately sulphuric acid — that corrode copper wiring, metal fasteners, and light steel framing. The European homes affected in 2011–2013 showed corroded copper pipes, blackened wiring terminals, and in some cases corrosion of light steel framing components.

Borate — the fire retardant used in Australian-made cellulose — is chemically inert in this context. Boric acid and borax are stable mineral salts that do not produce volatile acids. The US Consumer Product Safety Commission’s standard for cellulose insulation (16 CFR Part 1209) includes a mandatory corrosion test: the insulation is placed against a copper plate at 48.9°C and 97% relative humidity and must not cause corrosion. Correctly formulated borate-treated cellulose passes this test. Ammonium-salt cellulose — as the French experience confirmed — does not.

Our steel-frame insulation service → covering the specific installation method for light steel framing, cavity fill, and what to ask your builder about insulation selection.

8. Coverage & gaps — the research that changes everything

R-value isn’t the most important thing to measure. Coverage is.

The Insulation Council of Australia & New Zealand (ICANZ) published its Ceiling Insulation Installation Assessmentguidelines in 2024, derived from CSIRO’s AccuRate/NatHERS simulation method and the Australian Standard AS/NZS 4859.2:2018. The core finding: gaps in ceiling insulation destroy effective R-value far faster than most people — or most installers — realise.

~6%

How small a gap halves your R-value?

Leaving just 6% of the ceiling uninsulated — a typical batt job — roughly halves the effective R-value you paid for

R2.4

What does a rated R5 batt really deliver?

An R5 batt installed with 6% gaps delivers only R2.4 in practice — below the NCC minimum for Brisbane

≈0%

How much gap does blown cellulose leave?

Pumped cellulose is blown under pressure until it fills every void — around joists, at edges, over downlights, into corners

A rated R5 batt installed with typical gaps doesn’t even meet Brisbane’s building code minimum.

The NCC 2022 minimum added ceiling R-value for Climate Zone 2 — which covers Brisbane, the Gold Coast, the Sunshine Coast, and most of coastal South-East Queensland — is R2.5. ICANZ’s 2024 assessment methodology shows that a batt rated R5, installed with 6% gaps (the “Obvious Gap” class — gaps visible without close inspection), delivers a calculated effective R-value of approximately R2.4. That is below the NCC minimum for Zone 2. Meaning a poorly installed R5 batt — the most premium batt you can buy — technically fails to meet the building code in Brisbane. The product met the rating. The installation didn’t.

Blown cellulose eliminates this problem. When we pump cellulose, it fills the ceiling to a measured depth across every square metre, including all the spots where batts gap: at joists, at the manhole edge, around downlights, into raked and low-pitch areas. The coverage is continuous, not approximate. The R-value you pay for is the R-value the ceiling delivers.

ICANZ — Ceiling Insulation Installation Assessment Guidelines (2024)

Gap class definitions based on AccuRate/NatHERS methodology and AS/NZS 4859.2:2018: No Gap (0%), Slight (3%), Obvious (6%), Large (12%). At the Obvious class (~6% gaps), effective R-value is approximately halved relative to rated R-value.

ICANZ — Ceiling Insulation Guidelines for Existing Homes (PDF, 2024)

https://icanz.org.au/wp-content/uploads/2024/06/ICANZ-Ceiling-Insulation-Guidelines-Existing-Homes.pdf

Sustainability Victoria — Energy Smart Housing Manual, Fig 5.18

Figure 5.18 shows the impact on the effective R value of insulation when part of the ceiling is left uninsulated due to poor installation practice. [Nomogram showing effective R-value collapsing steeply with a few percent uninsulated ceiling area.]

Sustainability Victoria — Energy Smart Housing Manual (PDF, p.63)

https://assets.sustainability.vic.gov.au/susvic/Guide-Energy-Smart-Housing-Manual.pdf

Read the full coverage and gaps guide → including why batts almost always gap at joists and edges, what the ICANZ gap classes mean in practice, and why steel frames make the coverage problem significantly worse.

9. NCC minimum R-values by climate zone

What the building code actually requires — by zone

The NCC 2022 Housing Provisions, Part 13.2.3, sets minimum added R-values for ceiling insulation by climate zone. “Added” means the R-value of the insulation product itself, separate from the inherent R-value of the roof structure. The table below shows the typical standard requirement for a pitched roof with a horizontal ceiling. Exact figures can vary by roof solar absorptance and whether reflective underlay is present — use our suburb R-value lookup tool for your specific address, or check the full table at the NCC website below.

NCC Climate ZoneLocation examplesMin. added ceiling R (typical)
Zone 1Cairns, Townsville, DarwinR2.5
Zone 2Brisbane, Gold Coast, Sunshine Coast, Fraser CoastR2.5(most of SE Qld coast)
Zone 3Longreach, Charleville, Broken HillR2.5
Zone 4Western Sydney foothills, Perth inlandR3.0
Zone 5Toowoomba, Darling Downs, Canberra, AdelaideR3.0(inland SE Qld)
Zone 6Melbourne, coastal NSW southR3.5+
Zones 7–8Alpine Victoria, Hobart, high altitudeR4.0–R5.1

Source: NCC 2022 Housing Provisions Part 13.2.3, Tables 13.2.3a–13.2.3i. Figures shown are for a typical vented pitched roof with horizontal ceiling. Darker or unvented roofs may require higher R-values. Zone 2 = R2.5 confirmed per ABCB/NCC and Peter’s 40 years of installation practice in SE QLD.

View NCC 2022 Part 13.2 Building Fabric — full table ↗

https://ncc.abcb.gov.au/editions/ncc-2022/adopted/housing-provisions/13-energy-efficiency/part-132-building-fabric

Look up the R-value for your suburb → our interactive tool takes your postcode, maps it to the NCC climate zone, and tells you the exact minimum added R-values for ceiling, wall, and floor.

10. Australian Standards

Manufactured and installed to Australian Standards — mandated by law

The Australian Government’s Your Homeguide states plainly: “All insulation materials that are sold in Australia must meet Australian Standard AS/NZS 4859.” This is not voluntary. It is a legal requirement under the Building Code and the ACCC product standards framework. No insulation product can be legally sold in Australia without compliance with AS/NZS 4859.1:2018 — Thermal insulation materials for buildings, Part 1: General criteria and technical provisions.

Installation is governed by AS 3999:2015 — Bulk thermal insulation — Installation. This is the standard our installers work to. It covers the required installation depth, density, coverage checks, clearances around heat-producing fittings (downlights, flues, exhaust fans), and the documentation we issue on completion.

Your Home (Australian Government) — Insulation

All insulation materials that are sold in Australia must meet Australian Standard AS/NZS 4859, Materials for the thermal insulation of buildings. Compliance means the product has been tested and its performance is known.

your home.gov.au — Passive Design: Insulation

https://www.yourhome.gov.au/passive-design/insulation

Standards Australia — AS/NZS 4859.1:2018 & AS 3999:2015

AS/NZS 4859.1:2018 — Thermal insulation materials for buildings. AS 3999:2015 — Bulk thermal insulation: Installation requirements.

Standards Australia — catalogue (paywalled; referenced by the NCC and Your Home)

https://www.standards.org.au/standards-catalogue/sa-snz/building/bd-060/as-nzs--4859-dot-1-2018

11. CSIRO research

What Australia’s national science agency says about insulation

CSIRO’s Building Technology Resource on Thermal Insulation is the most authoritative independent Australian technical document on insulation materials. It covers all insulation types — glasswool, rockwool, cellulose, polyester, reflective foil — and evaluates them against the same criteria. Key findings relevant to cellulose fibre insulation:

  • Cellulose fibre is made by combining pulverised paper with fire-retardant chemicals — CSIRO confirms the borate treatment is structural to the product.
  • Glass fibre and rockwool may cause temporary skin, nose and eye irritation; cellulose is easy to handle but dusty during installation.
  • Correct installation requires an appropriately high density — CSIRO confirms that under-filled loose-fill will settle and perform poorly. The solution is high-density pumping, which is our standard practice.
  • CSIRO Table 1: 100mm of cellulose loose-fill = R2.5 — confirming cellulose achieves competitive R-values at standard installation depths.

CSIRO — Building Technology Resource: Thermal Insulation

Cellulose fibre is made by combining pulverised paper with fire-retardant chemicals. Like other loose-fill materials, cellulose fibre insulation may settle over time, and allowance for this should be made during installation. Correct installation requires an appropriately high density.

CSIRO Infratech — Building Technology Resource: Thermal Insulation (PDF)

https://research.csiro.au/infratech/wp-content/uploads/sites/38/2024/12/3037_ThermalInsulation_WCAG.pdf

12. ICANZ — the Insulation Council of Australia & New Zealand

What the industry council publishes — including research that works against batts

ICANZ is Australia and New Zealand’s peak insulation industry body. Its members include glasswool and polyester batt manufacturers. Its 2024 Ceiling Insulation Installation Assessment guidelines — which acknowledge the gap-class performance degradation described in Section 8 of this page — were produced by an industry body that represents the batt industry. The fact that the coverage-gap research came from ICANZ, not a cellulose lobby group, makes it significantly more credible, not less.

ICANZ — Where to Insulate

The thermal performance of insulation depends on correct installation. Gaps in insulation can significantly reduce effectiveness. Cellulose loose-fill offers continuous coverage with no gaps between batts.

ICANZ — Where to Insulate (icanz.org.au)

https://icanz.org.au/where-to-insulate/

Read our ICANZ explainer → including what ICANZ membership means, how their certification scheme works, and why we welcome independent industry assessment.

13. Mould & fungal resistance

Borate’s antifungal properties are peer-reviewed. Our cellulose resists mould by design, not by chance.

Mould requires two conditions: a cold spot where warm air meets a cool surface and condensation forms, and an organic substrate to colonise. Blown cellulose addresses both. Continuous coverage eliminates the cold patches where condensation forms — because there are no uninsulated gaps where the ceiling surface drops below dew point. And the borate treatment provides documented, tested resistance to fungal colonisation, not as a side-effect, but as a designed property backed by peer-reviewed research.

Herrera et al. (2005) — borate-treated cellulose and fungal resistance

Sodium polyborate-treated cellulose precluded the growth of 5 fungal species for 124 days and beyond. Borate treatment provides durable resistance to common wood-decay and mould fungi.

PubMed — Herrera et al. 2005 (PMID 16282166)

https://pubmed.ncbi.nlm.nih.gov/16282166/

ABCB — Condensation in Buildings Handbook (NCC 2025)

The presence of condensation, particularly within the concealed voids of buildings, gives rise to infestations of fungus and mould which have the potential to be injurious to the health of occupiers, and can accelerate the deterioration of building materials.

Australian Building Codes Board — Condensation in Buildings Handbook

https://ncc.abcb.gov.au/sites/default/files/resources/2026/NCC%202025%20Condensation%20in%20building%20handbook.pdf

14. Environmental credentials

Made from recycled paper. About one-tenth the embodied energy of commercial insulation.

A 2023 peer-reviewed paper in Frontiers in Built Environment analysed the embodied energy of cellulose insulation made from recycled materials. The finding: cellulose insulation contains 0.94–3.3 megajoules per kilogram of embodied energy — compared to 10.8–45 MJ/kg for commercial thermal insulation (which covers glasswool, rockwool, and rigid foam). The midpoint comparison is roughly one-tenth to one-thirteenth of the commercial figure. The paper also confirms that cellulose is composed of 75–85% recycled paper fibre, usually post-consumer waste newsprint. We make our own cellulose at our factory in Tiaro from recycled Australian paper.

The Australian Government’s Your Homeguide confirms the energy-saving impact of insulation itself: “Installing roof and ceiling insulation can save up to 45% (or more) on heating and cooling costs.” Sustainability Victoria quantifies the payback: “it reduces the cost of heating and cooling by over 40%; it pays for itself in around five to six years.”

Frontiers in Built Environment (2023) — cellulose insulation embodied energy

Energy incorporated per kilogram of cellulose is between 0.94 and 3.3 MJ/kg, a reduced range of values compared to commercial thermal insulation that is between 10.8 and up to 45 MJ/kg. Composed of 75–85% recycled paper fiber, usually post-consumer waste newsprint.

Frontiers in Built Environment — Thermal insulation from recycled materials (2023)

https://www.frontiersin.org/journals/built-environment/articles/10.3389/fbuil.2023.1271317/full

Your Home (Australian Government) — Insulation

Installing roof and ceiling insulation can save up to 45% (or more) on heating and cooling costs. The ceiling is the single largest element for cost-effective improvement.

yourhome.gov.au — Passive Design: Insulation

https://www.yourhome.gov.au/passive-design/insulation

15. Borax safety data

Borax: safer than table salt. A deodorizer used in homes worldwide.

Borax (sodium tetraborate / borax decahydrate) is the fire retardant and pest-resistance ingredient in our cellulose. A common concern is: “is it toxic?” The answer is yes, in large quantities — and so is table salt. The US National Pesticide Information Centre (NPIC), using data from the US EPA, puts the oral LD50 of borax at approximately 4,550–4,980 mg/kg body weight in rats. The oral LD50 of table salt (sodium chloride) is approximately 3,000 mg/kg in the same test animal. Borax is less acutely toxic than table salt by this standard measure.

Once installed in the ceiling, borax is a solid mineral compound bound into the cellulose fibre matrix. It does not evaporate, it does not dissolve in air, and it does not off-gas under normal conditions. You would need to eat a large quantity of the actual insulation — not breathe the dust from a completed installation — to approach any meaningful dose. The dust-mask during installation is for paper fibre dust, not borax exposure.

Borax as a natural deodorizer

Borax has a long history as a household deodorizer — it was a mainstream laundry and cleaning product throughout the 20th century and remains in use today in carpet fresheners, natural cleaning compounds, and foot powders. The mechanism is similar to zeolite-based deodorizers: borax absorbs and neutralises acidic odour compounds rather than masking them. In the ceiling, this means the insulation gradually absorbs and neutralises organic odour compounds — roof dust, animal contamination, or general air quality — rather than contributing to them. It is one of the reasons homes feel fresher after a blown-cellulose job than after a batt retrofit.

The same ingredient — in products you already use

Borax appears in everyday products precisely because it is effective at low concentrations and safe at the exposures involved in normal household use:

Visine eye drops

Boric acid is the active ingredient — FDA-registered as safe for direct contact with human eyes

TERRO Ant Bait

5.4% sodium tetraborate decahydrate (borax) — EPA-registered household insecticide used by millions of families

20 Mule Team Borax

Household laundry booster and cleaner sold continuously since 1891 — still on supermarket shelves today

Children's slime kits

Sodium tetraborate is the standard activator for DIY slime sold at toy shops worldwide (ref. PMC7538031)

Textile fire retardants

Borate raises the Limiting Oxygen Index of cellulose textiles from 19.5% to 28.3% (Heliyon, 2024)

Glass & fibreglass manufacturing

Approximately 43% of global borax production goes to glass manufacturing — it is in the fibreglass batts, too

National Pesticide Information Centre (NPIC) — Boron General Fact Sheet

The acute oral LD50 of borax is approximately 4,550–4,980 mg/kg in rats. Borax is of low to moderate acute toxicity through the oral route — comparable to table salt (NaCl, LD50 ~3,000 mg/kg).

NPIC / US EPA — Boron General Fact Sheet

https://npic.orst.edu/factsheets/borongen.html

Herrera et al. (2005) — borate-treated cellulose and fungal resistance

Sodium polyborate-treated cellulose precluded the growth of 5 fungal species for 124 days and beyond. Borate treatment provides durable resistance to common wood-decay and mould fungi.

PubMed — Herrera et al. 2005 (PMID 16282166)

https://pubmed.ncbi.nlm.nih.gov/16282166/

The evidence is clear. Ready to get a quote?

We make the cellulose ourselves in Tiaro and install it ourselves across South-East Queensland. No subbies. Forty years of doing this. Get a real quote from the people who manufacture what they install.

Or call Peter directly: 0414 586 315

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Real reviews, real jobs

What our customers say

Genuine Google & hipages reviews from Comfort Zone customers across SE Queensland.

  • A

    Angela M.

    SE Queensland

    The fact that I can't even tell it's 6 degrees outside when I wake up in the morning speaks for itself. Have wasted so much money attempting to heat and cool an uninsulated home. Worth every $.

  • P

    P Peter

    Alstonvale, 2024

    hipages

    Connected with Comfort Zone Insulation and would recommend them

  • J

    Jessa B.

    Brisbane

    It dropped about 4 degrees straight away, and we added another 3 with the second job. I appreciate Peter's honesty, and the team showed pictures before and after.

  • N

    Nola M

    Birtinya, 2024

    hipages

    They were courteous and competent.

  • I

    Iain V-B.

    Brisbane

    Quick and polite service. Great follow-up advice and photos sent for our records. Above and beyond what we expected. Would highly recommend.

  • J

    Jennifer's E

    Upper Caboolture, 2024

    hipages

    Excellent customer service. Highly recommended. Has a profound knowledge of insulation products and has the best interest of his customer.

  • G

    Gerry S

    Fitzgibbon, 2023

    I used Comfort Zone and they have a done an excellent job.

  • J

    Jennifer

    Upper Caboolture, 2024

    hipages

    Excellent customer service. Highly recommend. Has a profound knowledge of insulation products and has the customer best interest.

  • J

    Jung K

    Riverhills, 2023

    An experienced family operation. Highly recommend. Thank you for the great job!

  • D

    Diane A

    Ormeau, 2024

    hipages

    Peter and crew did a great job I would definitely recommend them

  • D

    David H

    Sunshine Coast, 2021

    Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installation work.

  • T

    Timea

    Highland Park, 2023

    hipages

    I was extremely satisfied with the service they provided. They gave a very thourough explanation of the materials used, the way the work will be carried out and the price I had to pay was the exact amount quoted, no hidden costs included. They arrived on time, well prepared and workwas carried out exactly how they said it would be, they were super efficient, well prepared and were kind enough to even clean up after themselves. The services they provided was second to none! I don't hesitate to recommend them for any insulation job!

  • B

    Benjamin H

    Carseldine, 2019

    Very good explanation about their works. Advice of existing problems with the roof. Clean work. Very professional.

  • M

    Mark

    Pottsville, 2017

    hipages

    Michelle, we are done - Peter from comfort zone insulation was very helpful. very honest with his recommendations - in fact he told me that the product my daughter had if installed correctly was superb. Thanks Peter you are a champion and i would recommend you to any person that was wanting professional advice and old school service.

  • I

    Ian G

    Burnside, 2019

    Good information, communication and professionalism.

  • J

    Jessica

    Pottsville, 2016

    hipages

    This business offers a fantastic product that other businesses did not. Pump in ceiling insulation. Knowledge of the industry second to none.

  • D

    Danny D

    Boondall, 2018

    He explained everything he was going to do and the different types of insulation they used. He talked through the different options but made a recommendation for the one most people use, which is the one I chose. He was very understanding towards what I needed and not about himself.

  • J

    Jack

    Pottsville, 2023

    hipages

    Excellent communication and informative. Professional.

  • G

    Graham R

    Riverhills, 2018

    Comfort Zone. Turned up ahead of time, completed in about 2 hours, cleaned up. All good. Very motivated installation team.

  • T

    Tony P

    Redland Bay, 2023

    hipages

    Very knowledgeable about insulation

  • A

    Alex B

    West Ipswich, 2018

    Fast, friendly, efficient.

  • S

    Steve

    Redland Bay, 2017

    hipages

    Excellent job and reasonable price.

  • L

    Luke D

    Mcdowall, 2017

    Peter did a good job. It was a quick and clean service. I'm happy to recommend!

  • B

    Bruce H

    Kuluin, 2023

    hipages

    Prompt and efficient quoting.

  • B

    Brendon

    Brays Creek, 2016

    Peter supplied and installed roof insulation for me. He was very informative and provided good advice.

  • G

    Gerry S

    Fitzgibbon, 2023

    hipages

    I used Comfort Zone and they have a done an excellent job.

  • T

    Trevor G

    Brookside Centre, 2016

    Excellent tradesmen from Comfort Zone Insulation. They were punctual and cleaned up after. Highly recommended.

  • T

    Tamara

    Underwood, 2023

    hipages

    Peter is honest, hard-working and came on time. Knew excally what he was talking about and answered my questions. Would 100% recommend

  • J

    John G

    Beaudesert, 2019

    Peter is an honest person who provided me with the information I wanted then performed a good job with great results for the benefit of myself and my family.

  • S

    Sterling G

    Ashgrove, 2023

    hipages

    Comfort Zone were very knowledge with great communication and follow up

  • G

    Graham R

    Riverhills, 2018

    hipages

    Comfort Zone. Turned up ahead of time completed in +- 2 hours cleaned. All good. Very motivated installation team

  • J

    Jung K

    Riverhills, 2023

    hipages

    An experienced family operation. Highly recommend. Thank you for the great job!

  • K

    Kathy A

    North Lakes, 2023

    hipages

    We connected with Peter through HiPages and he was prompt, professional and even came back after the job was complete to assist with a question we had. We would highly recommend Peter for further insulation works.

  • D

    David H

    Sunshine Coast, 2021

    hipages

    Completed the job as quoted and to a high standard. Great personal service. Would highly recommend Comfort Zone for ceiling installationn work.

  • S

    Sue H

    Sunshine Coast, 2021

    hipages

    Incredible customer service

  • E

    Eileen C

    Cedar Vale, 2021

    hipages

    Quality work, good customer service, prompt

  • C

    Craig M

    Woody Point, 2021

    hipages

    Called within 5 minutes of request. Very knowledgeable and explained job in great detail, provide great advice in prior preparation for works required. Very friendly and helpful.

  • J

    Jenny C

    Plainland, 2021

    hipages

    Although I did not hire Peter I was impressed with the initial contact and the knowledge he was willing to impart. I was treated with respect which I appreciated. I would have hired but I received a lower quote.

  • Q

    Quinton

    Coomera, 2020

    hipages

    Professional installation without any short cuts. True to their word with high integrity. Response from Comfort Zone Insulation

  • G

    Gary P

    West Kempsey, 2020

    hipages

    Came & Gave a free quote

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