Insulation removal · what to ask before you book

A big Brisbane insulation company says — in writing — it has caused minor accidental damage in about 1 in 15 of the roofs it clears out.

When any operator vacuums the old insulation out of your roof, things can get knocked or cracked. Most companies won’t put a number on how often. One of Brisbane’s largest did — right on their own website. Here’s what they wrote about damage, and what it means for your roof.

In their own words

Their statement, word-for-word.

“While accidents are rare, they can happen. We have experienced minor accidental damage in about 1 in 15 homes, but we promptly rectify any issues. […]”

— Brisbane Insulation, on their own insulation-removal page (captured 9 July 2026, and independently archived). Quoted word-for-word; their sentence continues with a remark about smaller contractors. See it for yourself: https://www.brisbaneinsulation.com.au/insulation-removal-brisbane

We’re not putting words in anyone’s mouth — that’s their own published statement, on their own site, describing their own removal work. And when a company openly tells you that about 1 in 15 of the roofs it clears out picks up minor accidental damage, the honest thing to do is take them at their word.

Put in perspective

What "1 in 15" actually means.

1 in 15

their own stated rate of "minor accidental damage" on removals

10 in 150

the very same rate, put another way

≈ 7%

roughly one in every fifteen roofs they clear out

To be fair to them, that 1-in-15 is about the roofs they vacuum out— not every job they do. They say they’ve done “over 16,000 homes” — well over a thousand a year — but they don’t say how many were removals, so no one can total up how many roofs that adds up to. Here’s the part that matters: on the removals they do, about 1 in 15 picks up minor accidental damage that they say they fix — their own number, in writing.

Our side of it

Different work — and a very different track record.

“In all my years in this trade I’ve had exactly one insurance claim for a damaged ceiling — and that was one of my sons, breaking one while he was learning the job. I’ve never broken a ceiling myself. We carry full insurance anyway, just in case — but that’s the honest record.”
— Peter Johnson, Comfort Zone Insulation Team

We’re a smaller outfit and we do far fewer removals, so it isn’t a like-for-like tally — but it’s a very different track record, and it’s not luck. It’s how the work gets done:

Whoever's in your roof is our own trained crew — or a local Comfort Zone franchise owner. Never day-labour subbies. When someone's own name and livelihood rides on the job, your roof matters to them personally.
We're insulation installers first. Careful, unhurried work — not a high-volume vacuum-out operation.
Careful access and a proper clean-up, with photos of the work sent for your records.
Fully insured. The safety net's there; in all these years we've needed it once.

Before you book anyone

Ask one question.

Ask any removal company, in writing: “What’s your rate of accidental damage, and who pays to fix it?” A company that’s proud of its answer will give you one. Then compare.

See how we do insulation removal & ceiling vacuum →

Get a careful quote from a family installer.

Fixed price, no deposit, our own crews. I’ll get up in your roof, tell you whether you even need removal, and give you a straight quote. Servicing Brisbane & SE QLD.

Get your free quote Call Peter, 0414 586 315

Sources & record-keeping.Brisbane Insulation’s statement is quoted verbatim from their live insulation-removal page (https://www.brisbaneinsulation.com.au/insulation-removal-brisbane), captured 9 July 2026 and independently archived by the Wayback Machine on 8 July 2026. We’ve kept a dated, full-page copy of their page on file — so this record stands whether or not it’s still on their site. The “16,000+ homes” figure is their own published claim; we make no estimate of how many were removals. Comfort Zone’s insurance-claim record is Peter Johnson’s own account of his time in the trade.